Tour Supervisor

Job description for: Tour Operations Supervisor
Geographical territory: UK

Overall job purpose or summary of the job:
The Touring team aims to deliver comprehensive and high-quality services to its clients.
The Senior Tour Specialist has responsibility for the fulfilment of our larger touring client accounts,
managing all tour and travel logistics in accordance with company and client policies.
This position ensures the highest possible standards are delivered at all times with a personalised and
individual approach to each client.
The role of Tour Operations Supervisor involves supporting divisional management and provides operational
support to the Touring team Specialists.

Essential functions of the job:
• Support divisional management with the daily function of all touring business within the London office to achieve an effective, successful and profitable operation.
• Supervise the work of Touring team Specialists and provide operational assistance, mentoring and coaching.
• Fulfil all requests for our key tour client accounts.
• Formulate logistical itinerary plans within client budgets and create tour movement sheets ensuring accuracy and consistency throughout.
• Respond to queries and book travel arrangements, keeping all relevant records accurately updated.
• Design and create detailed PowerPoint presentations for artist hotels.
• Action and complete GDS and PNR tasks, Desktop files, and any other applicable system tools or software implemented at the company.
• Negotiate best rates from suppliers to maximise savings, reduce client expenditure and increase company profitability.
• Assist team members with complex travel itineraries, ticketing, refunds and reissues.
• Adhere to PCI and Anti-Bribery regulations in accordance with Company policy.
• Carry out reporting activities as requested and required.
• Cover general Tour Operations Manager duties during times of absence.
• Perform other duties as may be assigned from time to time.

Experience needed for this job:
• 3+ years Touring travel management experience
• Extensive GDS experience, preferably Galileo
• Experience of supervising a team
• Comprehensive working knowledge of Microsoft Office Suite

• Education to Degree level in Travel & Tourism or related subject
• In lieu of education; equivalent combination of education and directly related experience

Regardless of our identity or background, we all deserve the opportunity to develop our skills and talents to our full potential, work in a safe, supportive and inclusive environment, be fairly rewarded and recognised for our work, and have a meaningful voice on matters that affect us.
Our commitment to diversity and inclusion applies to everything we do, and we must all recognise the part we play in developing our inclusive environment, specifically but not exclusively, regarding:
• recruitment, selection and joining the business
• access to training and development
• terms and conditions of employment
• career progression
• promotion
• opportunities for professional and personal development
• reward