Customer Service Advisor

Job title: Customer Service Advisor

Reference: E(phone number removed)

Location: St Helens

Duration: Permanent

Start date: asap

Salary: to £26,500 pa

Are you looking for a new and exciting career as a Customer Service Advisor with a leading manufacturing company ?

We're recruiting a Customer Service Advisor on a permanent basis in St Helens, based full time in their office.

Joining and established Customer Service team, you will provide Customer Service advice and support to both existing and new customers. Taking full responsibility of orders received to ensure customer satisfaction and brand reputation is sustained.

Responsibilities

To work closely with Warehouse, Logistics and Production
Communicate product information to the company's customers
Communicating courteously with customers by telephone and email
Calling customers to provide a one-to-one service
Handle all customers' enquiries
Providing help and advice to customers, using the company products or services
Process orders received from customers in SAP and generate the correct paperwork to enable the Warehouse /Logistic Manager to process customer's requirements
Process Electronic Orders
Maintain a "Goods Return" record with the company's IT system, enabling the Warehouse/Logistic manager to cross refer for any goods returned by customers
Provide a communication link between Customers and external sales team
Promote company policies in respect of Health and safety and ISO 9000 policies
Were applicable maintain records required by ISO 9000
Carry out ad hoc duties as and when requiredCandidates will need:

SAP experience
Customer Service experience
Microsoft applications, such as Word, Excel and Outlook
Excellent verbal and written communication skills
Knowledge and application of Customer Service procedures
Knowledge and application of QA proceduresAptitudes

Attention to detail
Open, approachable, and friendly personality
High personal and professional motivation
Team player with a positive 'can do' attitude On offer

A Salary to £26,500 pa is on offer with an impressive benefits package including a contributory pension, simply health insurance, free parking, free hot and cold beverages, fresh fruit, gym membership, free hot lunch (once a month), family fun days, free Christmas party for you and partner. In addition, they offer 33 days' annual leave (25 + 8 bank holidays including bank holidays)

Location: St Helens WA10

Working Hours: Monday to Friday - 39.5 hours per week