DI Field Service Engineer

DI Field Service Engineer – Ultrasound (U/S)

South East - Field and Site Based

Our client is the leading service provider of Managed Equipment Services (MES) for the NHS and the private health sector in the UK. They are currently looking for a DI Field Service Engineer to join their Diagnostic Imaging team based in the South East (field & site based).

To be considered for this role you must have an HNC/D in electronics, along with at least 3 years’ experience in a healthcare environment and experienced in the repair and calibration of ultrasound equipment. You must also have at least 2 - 3 years UK based work experience for this role.

Responsibilities

Provide comprehensive maintenance and service for U/S equipment on several multi-vendor systems
Provide telephone assistance and field visits when and where required throughout the assigned region and when required throughout the UK
Complete and maintain all administration and documentation in allotted time, to ensure smooth data processing
Provide professional and regular information to the customer on related service calls
Build good working relationships with customers and users of the equipment.
Collaborate with customer service and management teams to maintain company’s high service quality standards
In addition, there will be occasional assistance needed, giving engineering support on other modalities
Maintaining an excellent company image

Resources/Decision-making Authority

Compliance with health and safety regulations, fire and environmental protection
Compliance with work discipline, laws, regulations and internal instructions, professional secrecy
No budget/sign off responsibilities

Key Accountabilities

Troubleshoot, analyze and repair system failures to maintain Elapsed Time to Repair (ETTR) and Systems Uptime standards by completing repairs immediately and efficiently
Perform preventative maintenance and repairs on diagnostic imaging systems in accordance with defined company schedule
Support customers, Develop good customer contacts and communication
Prioritise multiple demands as required
Ensure contractual Key Performance Indicators (KPIs) are met
General duties to ensure operational delivery and patient safety
Maintain accurate records
Maintain essential stock
Attend training courses as required attaining the required grades

Performance Indicators

Ability to work in a hospital environment and team members
Resolution of fault and technical problems
Timeliness and accuracy of planned maintenance
Timeliness and accuracy of reporting data into D365
Achievement of agreed personal and team objectives
External & Internal feedback

Essential Qualifications

HNC/D Electronics or equivalent
Degree (Hons) in Electronics or equivalent - Desired
Formal training technical training with a relevant manufacturer

Essential Skills & Experience

Customer and quality focus
Interpersonal
Good oral and written communication
Computer skills, Microsoft Office, networking
An understanding of Risk Management generally, and the impact on medical device support - Desired
Fundamental management skills, concise communication, and the ability to liaise effectively with scientific and medical colleagues
Broad range of engineering skills
Mechanical workshop skills - Desired
Able to problem solve under pressure, whilst minimising risk to patients, the Trust or company
A keen interest in efficiency and innovative techniques to develop more effective working practices
Working alone and as part of a dynamic team
Willing to work across modalities/OEMs

Essential Experience

Experienced in the repair, calibration of U/S equipment
At least 3 years’ experience in healthcare environment
Familiarity with appropriate national and local regulatory standards
Has worked in clinical areas and involving patient communication
Has attended a range of OEM or other appropriate device specific training works and is in procession of relevant certificates

Mobility Requirements

Role location - Field and site based
UK travel - Yes (between sites)
International travel - Possible – Training Courses
Driving Licence - Full, clean driving licence

Benefits

Royal London Pension - 5% employer contribution
Death in Service Scheme after probation - 4 times salary
Maternity - 21 weeks full enhanced maternity pay; this is inclusive of Statutory Maternity pay. Plus, after the employee has returned from Maternity Leave for 3 months, a 10% bonus will be paid, (with a commitment to work for 6 months plus)

A DBS Enhanced Disclosure is required for all applicants.

If you have all the skills above and feel this is the role for you, please do not hesitate to contact us at One to One Personnel on (phone number removed) or forward your CV to (url removed)