Veröffentlicht in: Kundenservice/Call Center in London | Verfasst am: |
Customer Service Officer - £27 500
We are urgently seeking Customer Service Officer’s, to work with a leading Central London Regulatory Body.
The roles are hybrid, with only one day per week in the office, located near to London Bridge. Please note these roles are temp to perm. Temping for 6-8 weeks before moving onto a permanent contract.
The Customer Service Triage Officer provides a quality frontline enquiry service to registrants and members of the public, seeking information and guidance. They will receive and evaluate incoming inquiries, or requests.
One of the most important parts of a Triage Officer’s role is to determine the most suitable course of action for each case they handle.
Principal duties:
* Receive and effectively manage a range of enquiry calls.
* Ensure all cases are answered and responded to.
* Give accurate and good quality advice to all callers.
* Accurately log any new concerns and cases ready for triage.
* Identify high-risk concern and cases and ensure these are prioritised.
* Make accurate and timely triage decisions.
* Maintain accurate and up-to-date records, case files, etc.
* Work as part of the team, supporting and assisting colleagues.
* Understand and comply with the information security requirements.
Case management experience would be a bonus as would experience of carrying out risk assessments. Some experience of investigation would be helpful. Along with experience of working in regulation.
Location: Near London Bridge (1 day in office, 4 days remote from home)
Start date: Immediate temp to perm
Salary: £27 500 (Mon to Fri, 9am to 5pm)