Performance Coach

Croydon or Sittingbourne – hybrid working available

Southern Housing is looking for someone with a real passion for learning delivery to join us as a Performance Coach in our Customer Transactions department. This is an exciting opportunity for someone who is interested in designing, developing and delivering a learning framework that will enable our people to be at their best.

As a Performance Coach, you will deliver induction training to new starters, and coaching and supporting in the continuous improvement of advisor performance. You will deliver training and other learning activities, including systems training and use a range of learning techniques, such as facilitation, coaching, feedback and training delivery to ensure that learning is meaningful, impactful and embedded into day-to-day practice. You will also work collaboratively with the Team Manager and key stakeholders on the design of learning solutions that deliver a blended approach, that embeds our culture.

This is a hybrid position working out of our office in Croydon or Sittingbourne and will also involve travel to our development schemes.

What you’ll need

* Experience in designing and delivering training and an understanding of learning styles

* Accreditation in, or working towards, ILM Level 5 in Coaching

* Understanding and/or knowledge of Service Charges including relevant legislation, and Service Charge Team processes

* Understanding and/or knowledge of relevant legislation, Notice of Seeking Possession and Customer Accounts Processes

* Excellent facilitation, training and presentation skills

* Excellent relationship building, interpersonal, persuasion and influencing skills and the ability to manage stakeholders.

In your supporting statement, it is important that you address how you meet each of the above criteria providing real examples.

Closing date: 5th May 2024, 23:59pm

About us
At Southern Housing, our residents are at the heart of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own! We also understand the difference that safe, secure, and affordable homes can make to people’s lives.

A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too.

What's in it for you

* Pension

* Life assurance

* Healthcare cash plan

* Eyecare & dental

* Birthday leave

* Retailers discounts

* Cycle to work

* Buy & sell annual leave

* Season ticket loan

* In-house academy & career development

* Flexible working

Inclusion and Diversity
We work hard to create a diverse and inclusive culture and environment where people are respected for who they are. Encouraging inclusion is not just about protected characteristics, it’s about celebrating differences of thought, opinion, experience and perspective of each individual. We’re all different in our own way and we want our colleagues to feel comfortable, that they belong, and are safe to be themselves at work, without fear of being judged or excluded, but valued for their contribution to our One Team approach