Veröffentlicht in: Kundenservice/Call Center in Portsmouth | Verfasst am: |
Customer Services & Administration
Hybrid working
Hybrid working; This position will allow you to work 2 days at home and 3 days in the offices
Location :Portsmouth
Salary : £23500 plus an opportunity to earn an additional 5%
Plus, Fantastic benefits which include the following :
Hybrid working
Pension - up to 15% contribution
Employee car scheme wellbeing hours
Employee car scheme
Gym memberships
Car schemes
Holiday of between 25 and 30 days dependant on level of service
Enhanced maternity , paternity and premature baby leave
Learning hours
And several more
Hours :Monday – Friday, 37.5 hours and you will need to be flexible between the hours of 8am and 6pm
Dynamite Recruitments are pleased to be recruiting for our client based in Portsmouth that are looking to recruit an experienced Customer Service Advisor and Administrator to join the business at this busy and demanding time.
Our client provides a number of specialist service to customers and are growing considerably due to their success
As a Customer Service Advisor and Administrator , you will work within a specialist department and assist customers who have issues with their Vehicles
Key duties will also include
You will be speaking to customers on the phone, as well as dealing with service and repair centres, body shops, and mobile repairers
You will book in vehicles for MOTs , Services and Repairs
You will take accurate information whilst processing the details onto the system
You will manage multiple emails / a busy inbox and be able to prioritise and work to deadlines.
You will arrange courtesy cars and manage cars out on hire
You will chase garages for updates on vehicles and manage any expectations and issues that may arise
You will complete high volumes of administration, updating spreadsheets, managing an electronic booking system , producing legal certificates and documents and updating client records with accuracy
The ideal Customer Service Advisor / Administrator will have / be
Previous experience of managing customers via email and on the telephone.
Will have the ability to multitask
Will be well organised
Will have the ability to take down information quickly and with accuracy
Will be fully competent in using Microsoft Word and Excel
Will have excellent attention to detail
Will have good administration skills
Will enjoy being busy To be considered please submit your CV asap
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