Sales Office Manager

Extensive yet organic business growth necessitates this expanding FMCG business to seek a Sales Office Manager for their site in Birmingham. Applicants need to be confident with the ability to multi-task and have previous experience in a busy telephone sales environment.

You will process sales orders from emails, telephone, and customer portals; communicating with customers and inter-company departments to deliver a smooth and time driven service while offering an exceptional customer journey and experience.

Key Responsibilities:

Hands on Management of sales orders and credit notes on K8 ERP system
Maintaining contact with existing customers for regular replenishment stock orders, ensuring 100% OTIF vendor partner score.
Handling telephone calls, Teams conferences and live-chat queries with customers.
Liaising with the supply chain department for back-orders/ out of stocks.
Support and develop new business development with potential new customers.

Key Skills and Experience:

Good understanding of Microsoft Office applications.
Knowledge of K8 software (KCS).
Excellent interpersonal skills - effective communicator both verbal and written.
Ability to prioritize, manage and multitask with a pro-active hands-on approach.

If you have the skills and experience to succeed in this fast-paced role then Bis Henderson Recruitment would be keen to hear from you. Apply today!

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All applicants must have an unrestricted right to work in the UK as our client will not support visa sponsorship for this role