Customer Service Advisor

We have a new opportunity for a Customer Service Advisor to join our team within Vistry North East Midlands, at our office in Enderby, Leicestershire. As our Customer Service Advisor you provide an exceptional customer care service to all Vistry Clients in accordance with the guidelines specified within the associated contract conditions. The Customer Service Advisor will provide an exceptional customer care service to all Vistry customers, managing reported defects from handover for 24 months.

Let's cut to the chase, what's in it for you...
Competitive basic salary and annual bonus
Company car, car allowance or travel allowance
Up to 33 days annual leave plus bank holidays
Private Healthcare
Enhanced maternity, paternity and adoption leave
Competitive contributory pension scheme
Life assurance - 4 x your annual salary
Share incentive schemes
Employee rewards portal with many more benefits...
In return, what we would like from you...
Behave in line with our company values - Integrity, Caring and Quality
Excellent customer focus with construction based customer service background preferred
Good working knowledge of Excel, Word and Outlook
Excellent communication skills
Confident phone manner
Organised and self motivated
Able to work as part of a small team with established processes and procedures
The ability to manage difficult customers over the phone and understand and explain building related issues.
Accurate and consistent approach
Practical knowledge of NHBC, LABC & Premier Guarantee guidelines
Experience in a Customer Service role within the housebuilding industry
Positive attitude towards teamwork
More about the Customer Service Advisor role...
Handle incoming Customer calls
Logging and allocation of reported defects on web-based software
Progress chase defects with staff and the supply chain
Work within agreed SLAs, which vary from contract to contract
Identify trends and common issues
Confirm defects are correctly reported and filter out damage, vandalism and mis-use
Develop working relationship with key contacts at Housing Associations and Subcontractors
Positive communication with Customers via email and telephone
Handle complaints in a sensitive and consistent manner
Make decisions about progressing difficult issues and identify when internal escalation is necessary
Work within NHBC (or equivalent) guidelines and standard industry practice Finally, let's tell you a bit more about us...
We're Vistry Group, the UK's leading provider of affordable mixed-tenure homes. Our core values of integrity, caring, and quality shape all we do; our partnership-led approach helps us build sustainable communities where they're needed most.

You're probably familiar with our unmatched portfolio of brands: Linden Homes, Bovis Homes, and Countryside Homes. We also have Vistry Works, our timber frame manufacturing operation, and Vistry Services, our support functions. Together, we build more than homes, so there's nowhere better to build your career. We're proud that our culture sees everyone treated fairly and respectfully, with diversity and inclusion a top priority and reasonable adjustments provided during the application process. Join us in making Vistry.

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Benefits

Agile Working
Offers a flexible way of working.

Annual Leave
Enjoy 28 days' holiday plus all UK Bank Holidays. There are options to carry leave forwards and buy up to 5 days.

Pension with Legal & General
Eligible employees are auto-enrolled. You contribute 4%, we contribute 6%. Salary Sacrifice and options to increase contributions available.

Volunteer Days
With 2 paid volunteer days a year, you can give back to communities and charities