Veröffentlicht in: Kundenservice/Call Center in Warwick | Verfasst am: |
Customer Service Coordinator
6-month FTC
Location: Warwick
Hybrid Working Model
37.5 hours per week with flexible start and finish times (Part time hours would also be considered)
An exciting opportunity to join a global organisation within the automotive industry as a Customer Service Coordinator has arisen.
Join us for an exhilarating 6-month journey where you will be the operational customer liaison for customers issues related to Orders, Shipments, Product Availability and Logistics.
Our client is a global organisation and world leading provider of innovative technologies to the automotive sector operating in over 24 countries.
Customer Service Coordinator Duties:
To provide customers with regular updates and information related to order status, product availability, shipments, returns and support to maximize sales; liaise with supply chain and logistics to provide recovery plans when parts are delayed.
Ensure accurate order load, verify orders are received and processed as expected, and that all orders adhere to Legal requirements
Support in identifying pricing / credit issues and follow up for resolution
Manage shipment preparation and liaise with warehouse for pick/pack and dispatch of goods to customer, ensuring compliance with customer / legal requirements
Co-ordinate the processing of reverse logistic requests.
Working in line with DOA and all written processes
Manage and report customer complaints, and ensure timely feedback and resolution
Issue finance documents (credits, debits) in line with relevant processes & legal requirements. Process software licences.
Work with finance on cash flow, credit limits, balance discrepancies and other matters where requested.
Manage customer order book reports. Creation and supply.
Issue invoices in excel to customers when requested.
Attend relevant meetings where required.
Act as the company gatekeeper.
Contribute to bottom line sales by increasing customer satisfaction.
The Ideal Customer Service Coordinator:
Be able to demonstrate excellent communication skills
Have analytical skills
IT literate with Microsoft office knowledge
Be a team player with strong interpersonal skills with the ability to lead and collaborate with other functions and ensure strong working relationships are built across the business.
Strong drive for results and driven by achieving/exceeding predetermined company targets
Highly numerate and computer literate - knowledge of SAP/Salesforce and Excel is desirable
Exceptional judgement – knowing when to escalate and when to deal with an issue directly
Experience of the Automotive Industry, preferably within Aftermarket business processes is desirable
If the sounds of the above Customer Service Coordinator role and the potential of working for a global company excites you this could be the role for you!
To show your interest in the Customer Service Coordinator role please Apply Now with a copy of your CV. Should you be successfully shortlisted a member of our Team will contact you to discuss the role in more detail. All applications are treated in the strictest confidence