Switchboard Operator

Switchboard Operator - Nottingham - Temp to Perm (Immediate Start)

Location: Nottingham

Hours of Work: Mon - Fri 8am - 5pm

Hourly Pay Rate: £14.48p/h Via Umbrella

A World Leading Service Provider who operate on an International scale is seeking an experienced Switchboard Operator based in the Nottingham area on a Temp to Perm contract working in large corporate office site. The successful candidate would ideally need to be very client facing and has good experience working in a FOH environment plus helpdesk duties as well.

Key Responsibilities include:

* Answering phone calls

* Taking of messages

* Transferring of calls

* Monitoring mailbox and responding to all emails in a timely manner

* Administer and oversee room bookings for site

* Manage Access management system and issue new starter and replacement cards/passes

* Ordering of stationery and catering consumables.

* Positively respond to customers through effective communication and personal accessibility.

* Providing excellent customer service, by managing client expectations and ensuring information is communicated between the team and customers

* Liaising with client on a variety of matters and attending to their needs whilst maintaining a strong working relationship.

* Understand procedures and processes and operate them to the required standard.

* Convey messages and ideas clearly and openly.

* To carry out any reasonable request from management.

Key Requirements:

* Excellent PC based skills, with experience in Word/Excel and Outlook

* 2 years’ experience in a similar role and operating a switchboard

* Some financial / accounting experience may be an advantage

* Must demonstrate a strong sense of customer focus

* Excellent verbal, and good basic standard of written, communication skills

* Results/ task orientated, attention to detail and accuracy

* Excellent time management and organisational skills

* Self-motivated and systematic

If this role would be of any interest then please do apply for the role below