Veröffentlicht in: Telemarketing/Telesales in Nottingham | Verfasst am: |
Sales Executive
£24,000 pa | Permanent | Full Time| Heanor
About The Client
Capella Professional are proud to have partnered with a market leading courier service covering every postcode in the country. They pride themselves on meeting their client's local, national and international logistical demands.
Founded in 2006 with a desire to make logistics simple, they put their clients' needs at the forefront of everything they do as demonstrated by their 5-star TrustPilot rating.
With over 60 strategically places locations and a fleet of more than 4,000 vehicles - including specialist transport solutions - they serve as an extension to other business.
About The Role
The main objective of the role is to develop and maintain new business by explaining the pros, benefits and advantages of the clients' services to both B2B and B2C customers. You will also be responsible for managing and adding bookings onto the CRM system.
Responsibilities & Duties
Generate own leads through research and build a pipeline of potential new business utilising the company CRM program.
Contact businesses by telephone to promote product / services.
Deliver an adapted sales pitch as per customer to meet specific needs and overcome any objections.
To effectively negotiate prices with customers.
Receive orders over the telephone and input into CRM.
Ensure that housekeeping is completed to the required standards
Communicate with customers and drivers to ensure customer KPI targets achieved and maintained
Develop customer relationship via regular telephone communications
Contribute to the team performance by sharing and implementing best practice ideas
To work to deadlines and work independently when required
Communicate effectively and professionally with all levels of staff and clients
Experience
Strong customer service ethic with negotiation and telesales skills
Experience in retaining and building good customer relationships
Excellent verbal and written communication skills
Articulate with a confident phone manner
Good organisation skills with the ability to multi task and prioritise workload
Ability to source own leads through research
Required Skills
Professional and confident manner
Excellent Communicator
Good customer service skills
Ability to work within a team and under own initiative
Good organisational skills
Ability to work well under pressure
Good literacy and numeracy skills
Report writing