Front Office Administrator

Job Title: Front Office Administrator

Location: 1C Marquis Road, N22 8JH

Salary: £25k - £28k

Job Type: Permanent, Full Time

About us:

Assisted Homes brings more than 20 years' experience, knowledge and expertise in specialised social care. We are driven by our commitment to supporting vulnerable adults in the community and anyone facing tough times with nowhere to go, no one to turn to. The Company provides a support service to single adults who have experienced homelessness, are vulnerable and have support needs.

About the role:

As such we are looking for a passionate Front Office Administrator to join us. In this role, you will be serving as an operations administrator providing service to key departments within the office and providing the highest levels of customer service. Collaboration with all departments within our open-plan office is an essential aspect of daily work.

What are we looking for:

Have excellent communication skills and great attention to detail
Entitled to work in the UK without work sponsorship
Excellent telephone manner, well presented and polite
Be organised and be able to prioritise your work to meet specific deadlines
Have excellent working knowledge and understanding of Microsoft Office, specifically Outlook, Word and Excel. Also be willing to learn any new systems that will make their output more efficient
To be able to create IT systems that will add to the efficiency the role
Good at letter writing, sending, and receiving emails and understanding the protocol and regulations set by the GDPR
Have a warm, welcoming attitude towards prospective clients and other visitors into our office
Be able to work alone using your own initiative at times, but also in a team to attain joint goals
Be willing to undertake operational administrative tasks that are required by any of the HOD's or the Directors
Proficient in producing factual and detailed analytical reportsRole:

To ensure that the office sundries (e.g.: tea, coffee, milk, snacks) and office supplies are maintained, and stock checked regularly
To deal with mail coming in, making sure it is distributed to the appropriate teams and mail being sent out is done so accurately
Updating the office board calendar with appointments for move ins, evictions, and others
Keeping on top of office and office kitchen sundries purchases, display and distribution.
Take minutes in team meetings and distribute them to the relevant staff
Engage with referrers and perspective clients by phone and by email
Ensure that important information is passed on to the relevant members of staff
Provide your manager and or the Directors with records or reports as required
Provide your manager with budget figures for petty cash and or any other reports as are requested
Be prepared to work with current systems and create new systems for monitoring or filing documents and or information or statistics
To undertake any other task required to ensure that the service provision is efficient
On occasion, although rare, you may be required to work over your normal working hours to complete a task on a deadlineProviding administrative support to the service delivery department as and when required which includes:

Managing Access:

Adding new move ins.
Removing clients
Moving clients
Creating new forms
Generating reports
Adding and removing Staff membersIT Support:

Setting up and managing new devices for staff membersAdministration:

Writing and sending warning letters
Writing and sending eviction letters
Writing and sending case review appointment letters
Scheduling and booking in evictions
Issuing food bank vouchers
Sending messages to clients regarding on going activities/generic
Creating digital posters advertising events To provide operational administrative support to the assessment team as and when requested. This includes:

Processing new referrals upon assessment and completing referral statistics
Greeting clients and gathering and filing necessary documents (ID, Consent to Share, Photo)
Support with making first contact with referrals and scheduling assessments
General Inquiries/Sign-posting walk-insPlease click the APPLY button to submit your CV for this role

Candidates with the relevant experience or job title of; Office Administrator, Administrator, Office Coordinator, Receptionist, Secretary, Business Administrator, Support Administrator, Reception Administrator, Business Support, Executive Assistant, PA, Office Assistant, Office Coordinator, Office Manager and Business Administrator may also be considered for this role