German Customer Support Executive

Firma: CV-Library
Job-Typ: Vollzeit
Gehalt:
EUR 16.900 - EUR 20.300 / Jährlich

Customer service role for German market, answering calls, negotiating and responding to emails. Full training provided, no necessary experience required aside from German speaking and writing skills.

Responsibilities:

• Provide superior professional customer service whilst dealing with all enquiries regarding the client's products and services;
• Ensure the clients accounts are opened according to the client's product and service guidelines;
• Building a rapport with the customers whilst addressing any issues relating to the use of internet banking, on-boarding and mobile application;
• Maintain a high level of knowledge when it comes to the client’s products and services in order to provide customers with accurate information;
• Identify selling opportunities after analysing the customer’s needs;
• Address cancellation and temporary/ permanent blocking of cards, as per customer requests;
• Process of transactions and outgoing payments accurately within the client’s I.T. systems;
• Adhere to all client policies and procedures, corporate security policies, regulatory guidelines, industry service standards and codes of conduct;
• Keeping records as required;
• Issuing of new cards and renewal processes.
• Assistance with gathering of data/information for the client (via phone, e-mails and chat);
• Providing support with invoicing, allocating payments and related duties, in line with the client's policies;
• Assistance with administrative tasks in accordance with the client´s policies, procedures and instructions;
• Communication and close cooperation with country co-ordinators and other departments;
• Monitoring the repayment of loans by customers, including by tracing relevant amounts to the client´s accounts and allocating the incoming payments in the Bank´s records;
• Other related ad hoc duties that may be assigned by the client from time to time

Für diesen Job bewerben