Community Manager

KPM is looking to hire an ambitious Community Manager to join our team at our CDMX property! This is a full time position and compensation will range based on experience.
The Community Manager is responsible for all aspects of the property that he/she is assigned to. This role must manage all on site staff and daily operations of their respective property including financial and operational goals, compliance of Karya policies, and promoting resident satisfaction.
Responsibilities:
Overlook leasing activity – follow up on leads and approve application outstanding
Actively manage customer satisfaction and improve retention rate - encourage property staff to follow up on renewals
Review collections daily and make decisions where required
Monitor all property work orders and supervise execution with lead maintenance personnel
Manage the make ready schedule and supervise the progress
Audit rent roll to monitor rent, lease expiration, MTM tenants, evictions
Submit all necessary HR paperwork to corporate (new hire, payroll, terminations, etc.)
Must attend emergency calls and assign work to the on-call maintenance
Perform other duties assigned
Requirements:
High School Diploma or Equivalent required / College Degree preferred
3+ years’ experience as a Community Manager at a Multifamily property
Must have knowledge of leasing, renewal, collecting the rent and property management and maintenance staff handling
Experience with CAM or CAPS
Experience with Onesite
Excellent verbal and written communication skills
Customer service experience
Must be able to communicate effectively with residents and team members
High sense of urgency, with the ability to meet deadlines
Ability to remain organized, professional, and respectful in challenging situations
Physical Requirements / Working Conditions:
Prolonged periods sitting, standing, and walking throughout the workday
Push, pull, bend, stoop, squat, kneel, climb stairs, and reach above shoulders
Must be able to type efficiently
Must be able to lift up to 15 pounds
Must be able to work indoors / outdoors or in extreme weather conditions
Must be able to work weekends and/or evenings on a rotating schedule