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Senior IT Delivery Lead - SAP Basis - WD
What you will do
Our IT Delivery Team is looking for an experienced professional to join them as Senior IT Delivery Lead - SAP Basis. In this role you will be leveraging your extensive SAP Basis Platform experience and staff management skills. You will provide leadership and management of all technical activities including but not limited to: system installation, design, and support, system and platform migrations, system management, performance tuning, system administration and subject matter expert (SME) support for problem resolution for our global organization.
How you will do it
Provide leadership guidance, SME advice, and direction to team of SAP Basis Administrators and Support Analysts.
Provide oversight of major technical initiatives like system upgrades, platform migrations, data center migrations and rollout of additional SAP landscapes.
Develop complex transport landscapes in line with Johnson Controls' change management strategy.
Perform staff management responsibilities, including work delegations and review, direction and guidance, escalation support, training and development, performance management and other staffing responsibilities (e.g. time reporting, pay reviews, etc.).
Manage day-to-day work schedules, and deliverables for a team of 4 Senior SAP Basis Engineers.
Manage external SAP Basis Consultants from vendors as needed for projects.
Build training plans and counsel team on technical and operational items.
Investigate and develop new Infrastructure technology standards together with the Enterprise architecture group.
Exhibit excellent interpersonal skills and establish strong working relationships with both technical and non-technical members of staff, be sensitive when introducing new technologies and methodologies to established groups and products, but have the conviction to push through technologies that are in the best interests of the company.
The SAP Basis Manager manages a team responsible for the following:
Ensure the adherence to JCI infrastructure architecture standards, including obtaining formal sign-off of architecture at the defined review points across the PRISM methodology.
Provide input to Platform Management and Infrastructure Architecture regarding existing and new technologies; reviews proposed changes architecture standards and technology roadmaps.
Support the implementation and adoption of new technologies into the enterprise data center environments.
Perform major system upgrades, platform migrations and system migrations to different cloud providers
Define the configuration of SAP Systems and services for all JCI enterprise data centers.
Develop Disaster Recovery plans, procedures and test scenarios and provides oversight and sign-offs in regular DR rehearsals.
Apply security policies to the SAP Platform as determined by the IT Security group.
Provide level II incident and problem management with responsibility for resolution and root cause analysis of the most complex hardware and software issues within Operating Level Agreements.
Lead planning and execution of server workload migrations and consolidations in conjunction with the Service Delivery Team.
Interface and coordinate with business and application support teams, project devil very basis teams, and Project Engineering functions.
Provide effective technical documentation to clearly communicate procedures and developments to other IT personnel.
Demonstrate customer service attitude and work ethic.
Adhere to the Company's Ethics standards.
What we look for
University degree in Computer Science, Computer Information Systems or similar
10+ years of hands-on SAP Basis Platform experience (ABAP and JAVA)
5+ years people managing expereince (hiring, performance management etc.)
5+ years UNIX/LINUX and Windows experience
3-5 years of database experience with SAP HANA and Oracle
Porject planning experience
Expereince with cloud technologies (Azure, GCP)
Excellent communication skills and proficiency in speaking English
Strong analytical skills understand, diagnose and resolve technical situations
Advanced knowledge and skills in all areas related to SAP Products and system software
SAP Hana / SAP migration certifications
Experience working with agile methodology
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