Front Desk Agent - The Little Nell - Summer - Housing…

Job Description
Summary 
The Front Desk Agent will welcome and register guests, present statements, check credit and collect payment for departing guests. Shifts run from 7am to 3:30 pm, 3pm to 11:30pm or 11pm to 7am. Must be available to work any shift, 5 days a week.
Job Posting Deadline 
Applications for this position will be accepted until June 15, 2024 for the Summer 2024 Season. 
Essential Job Functions
•   Display at all times a friendly, courteous and professional manner in all dealings with guests and employees, 
•   Maintain positive working culture, and professional relationships with all personnel  
•   Perform job responsibilities in line with relevant Forbes 5* Standards 
•   Welcome and register hotel guests 
•   Check guests out of hotel in accordance with procedures 
•   Work closely with the Bellman to coordinate the smooth and efficient handling of guest luggage on both check in and check out 
•   Manage guest billing, and ensure that guest folios are correctly settled prior to departure 
•   Maintain and update the Hotels’ Guest History 
•   Coordinate with other departments’ daily needs or special requirements for all hotel guests 
•   Record any guest complaints or problems and notify the appropriate individuals 
•   Select and block rooms for arriving guests, book same day reservations, pre-register guests as required, escort guests to their rooms and notify Managers of arrivals per request 
•   Be familiar with room and rate availability for current and future dates 
•   Accept reservations, changes and cancellations in accordance with procedures in the absence of reservation personnel 
•   Familiar with PBX & Night Audit shift responsibilities, and cover shifts as required 
•   Relieve Concierge Desk when needed and have knowledge of guest related concierge duties 
•   Distribute hotel keys as necessary 
•   Be knowledgeable about all group and catering events and locations in the hotel 
•   Understand the Hotel Management System as it relates to with check in and check out procedures 
•   Run daily reports as necessary 
•   Make change, issue safety deposit boxes, post charges, reconcile daily work and make deposits in accordance with established procedures 
•   Responsible for maintaining cash bank and for daily settling of cash bank 
•   Make Manager aware of guest’s comments and complaints 
•   Report to work in a neatly groomed and acceptable manner as outlined in the employee handbook 
•   Report to shift on time 
•   Comply with all policies and procedures for the Front Office Department, The Little Nell, and Aspen One 
•   Is familiar with hotel fire and safety procedures 
•   Assist in emergency and security procedures as directed by management 
•   Complete tasks and projects delegated by your manager and assist other departments as business volumes and staff levels demand