Customer Service Agent

Job Description
Sixt is looking for a Customer Service Agent to deliver exceptional customer service to customers from around the world. You will provide customers with accurate information and take detailed and timely records of damages, gas volume, etc. The ideal candidate possesses the following attributes:  
Exceptional interpersonal and relationship building skills  
Strong verbal and written communication skills 
Strong organizational skills and the ability to multi-task 
Ability to manage stressful or unusual situations to maintain good customer service 
What you will do:
Welcome all customers as they arrive on the lot 
Ask about their experience with Sixt, recording feedback to improve future rental experience   
Make sure customers have all personal belongings from the vehicle   
Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report 
Use proper statement to determine if vehicle is being returned with full tank of gas 
Advise and review rental charges, providing an accurate receipt to the customer 
Provide information regarding transportation to the airport terminal if applicable 
Complete a service alert for any mechanical and or body damage communicated by the customers 
Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location 
Keep lot organized for ease of access and traffic flow 
Work in outdoor weather conditions including direct sunlight, rain, heat or cold 
Perform other job duties as assigned to meet the business needs