Supervisor, Vendor Relationship Manager

Job Description
The Vendor Relationship Manager, Vendor Management Office (VMO) is responsible for relationship management with assigned McDonald's portfolio of providers. Leads the portfolio management for Global Technology assigned providers and supervises the efficiency of the VMO within Global Technology.
Working closely with McDonald’s teams to cultivate existing and establish new provider relationships to assist delivering Technology and other initiatives. Responsible for the full supplier lifecycle from identifying, negotiating, on-boarding to handling provider’s performance via a structured governance process. Collaboration with other members of the VMO, Global Technology, Delivery teams, Global Sourcing, Senior Management and Providers.
Responsibilities:
Supervisor level position responsible for Enterprise Services, Risk Management, Security providers relationships, Back Office Applications, and Software as well as some non-technology providers.
Accountable for the McDonald’s Global Technology services portfolio, ensuring consistent fields are established to supervise all service providers (segmentation of providers: Strategic, Major, Specialized, Commodity)
Facilitates the engagement of key executives in the governance processes for Service Providers, including the facilitation of key decisions related to agreements
Executes on the VMO strategy on behalf of McDonald’s
Executes the portfolio risk management program for providers to comply
Serve as a subject matter authority to McDonald’s stakeholders, corporate procurement and legal to obtain their assistance in contract-related activities
Provide clarity on and interpretations of contractual obligations to McDonald’s personnel, including contract education and awareness
Facilitate timely problem resolution of contractual issues to minimize impact of service disruptions to McDonald’s Global Technology and business partners
Monitoring performance of contracts against performance indicators to ensure all obligations under agreements are being met
Ensuring McDonald’s stakeholders understand our contractual obligations and monitors our compliance to them
Accountable for:
Execute contractual changes with key partners
Execute changes and/or additions to contract documents (such as SOWs)
Leads the development of the portfolio scorecard / provider view of performance (Executive, Functional, Operational reporting)
Overall Governance for Providers including Business Reviews, Contract Renewals, Stakeholder Management & liaison between internal functions and Provider.
Builds McDonald's contractual obligations and supervises compliance to the obligations under the outsourcing agreements
Handles the contract benchmarking and renewal process, with appropriate engagement from partners
Validates invoices against contract cost and clauses to ascertain whether the set achievements have reached
Alignment of processes with Global Workforce Solutions
Coordinate and direct relevant VMO projects as assigned