Platform Program Manager, Product

Job Description
Brightspeed has an exciting opportunity for a Platform Program Manager, Product to join our rapidly growing team! As an individual contributor, you will be responsible for technical and non-technical program management and JIRA support. You will work closely with IT and Business stakeholders to ensure alignment of processes and visions. The principal purpose of this role is to ensure consistent program management, on time product release and effective communication for all programs assigned. This role will report to the Senior Manager, Product & Platform Innovation – Governance. 
As a Platform Program Manager, Product, your duties and responsibilities will include: 
Product Innovation Program Management for Mass Markets, Enterprise & Wholesale including Sales, E. Commerce, Network & Field Operations, Customer Care, Marketing, and Finance programs:
Support the Product Innovation team by managing assigned targeted efforts to completion 
Responsible for aligning cross-functional teams to implement transformational initiatives, ensuring seamless integration and minimal disruption to daily operations 
Primary point of contact for stakeholders, subject matter experts, and business partners for all product programs  
Responsible for program management including resource alignment, plan creation, timelines and tracking; issue escalation and resolution; progress documentation and status report preparation and (metrics, summaries, etc.) communication in both formal and informal settings 
Responsible for identification and delivery of product requirements to IT including 
Describe the need of the business / customer or the characteristics of the proposed system from the viewpoint of the product or platform’s end user 
Requirements are written in a manner that IT can action 
Product requirements are handed-off to IT according to program timeline  
Align product end users to define Acceptance Criteria based off the product requirements including, minimal viable product, go / no go criteria, and contingency planning  
Responsible for driving program execution ensuring high quality and end product meets the measures of success 
Ensure completion of assigned complex programs within budgetary and scheduling guidelines 
Coordinate with IT to review and provide feedback for high level designs and demos 
Partner with training to identify content needs and ensure all end users are properly trained before product deployment  
Drive Operational Readiness in collaboration with Go / No Go facilitation including 
Verification that product meets acceptance criteria before the general audience deployment 
Cross Functional test plan, timeline, resource management and roles & responsibilities 
Business Validation Testing and Operational Readiness Testing support 
Communication detailing progress, issues encountered, top priority defects and overall health of the product or program 
Go / No Go criteria, facilitation and communication 
Partner with IT to provide product implementation support including: 
Cross Functional resource management and roles and responsibilities 
Post deployment defect and enhancement management, stakeholder support and training   
Communication of deployment activities, results, outstanding issues, and post deployment handoff activities 
Responsible for delivering continuous improvement, quality, and productivity from the customer / stakeholder’s perspective 
Strategic Planning and Team Support 
Drive long-term modernization and product advancement planning and execution for Sales (Mass Markets, Enterprise and Wholesale), Operations, Customer Care, Marketing, and Finance programs 
Drive successful execution of product programs in alignment with Brightspeed’s Strategic Long Range Growth Plan 
Partner with business stakeholders to identify, evaluate and prioritize areas for improvement within the product programs, driving modernization, efficiency, speed, quality, transformation, and innovation  
Demonstrated exceptional presentation, interpersonal, relationship development, analytical, problem-solving and communication skills with the ability to present at the senior most level in the business 
Support management of day-to-day operations of the Product Innovation team including domain program roadmap, executive leadership deck preparation, communication cadences, team meetings, people & culture initiatives, project / program gap coverage, etc.