Qualitative Project Manager (Remote)

Job Description
The Qualitative Project Manager should own and manage every aspect of qualitative project management, including:
Understanding the client’s needs, incorporating them into the research and communicating them to other project team members as required.
Reviewing all project documentation provided by client services and identify issues that jeopardize the ability to complete the project on time and within budget or impact the project’s gross margin. If necessary, provide recommendations to client service and partner with them to obtain revised quote on project.
Manage internal project kick off meeting with Sales and Resources teams to review materials, finalize all project requirements and determine timelines and schedules. Work directly with the client to review all project materials and schedule and make changes as needed.
Provide consistent updates to client on status on project during fielding process on a frequent basis either via email or phone. Provide recommendations to panel team to maximize sample while in field.
Ensure the project is completed on time and ensure all panellists receive incentive payments in a timely manner. Provide Finance team will all financial metrics required to complete billing and invoice process; deliver final bill to client.
General responsibilities
Working with the Health leads (Sales/Ops) and Offshore to ensure the successful delivery of your projects to the required standard
Joint responsibility (in partnership with the Business Development representatives) for the client satisfaction scores of our local clients
Participate in client review meetings where appropriate
Resolving complaints that occur during the fieldwork to both the clients and All Global satisfaction
Conducting debriefs with the client and internal teams to share learnings for future projects
Share learnings with the rest of the operations team so that project profitability can be improved
Knowledge sharing, problem solving and a solutions focused approach with the qual ops team, sharing knowledge and experience to aid with solutions to issues/challenges that may arise on projects across the team
Performing other responsibilities associated with this position as may be appropriate.