Enterprise Architect, Retail Industry

Job Description
ServiceNow is seeking Industry Enterprise Architects with extensive experience in Retail organizations to join our team. The Enterprise Architecture Team is part of our pre-sales organization focused on building credibility and trust with the technical and business leaders of our largest customers by developing cross-functional strategies and solutions. Our team brings technical expertise, real-world experience, strong executive engagement skills, innovation, and a growth mindset to help our customers understand the opportunities of the “platform of platforms” vision. We act as technical leaders for our customer's most complex solutions, designed to ensure that they can realize the value they need. We do this by leveraging best practices and industry standards to build customer trust and architect best-in-class solutions.
While collaborating with organizations, foundations, partners, and the wider ServiceNow sales team, the right candidate will create and communicate high-level architectures, strategies, and a vision that are both written and verbal, to audiences up to and including the CIO/CTO and leaders of line of business. The Enterprise Architect will also lead and participate in the delivery of workshops, best practice overviews, and educational sessions to existing customers and partners.
What you get to do in this role:
Engage with executives to identify pain points and opportunities to deliver on their mission and then translate them into solutions from ServiceNow.
Work with a wide variety of payer organizations, colleagues, and partners to help them understand the power of the Now platform and the potential opportunities of the future of work.
Lead architecture and design engagements to demonstrate how ServiceNow meets the needs of strategic customers, including Business Transformation, Digital Products/Services, Platform as a Service, Enterprise Service Management, and the co-creation of industry-specific solutions.
Understand the business strategy of the customer and articulate how ServiceNow can enable and deliver value to their organization, seamlessly integrating into their current and future technology landscape
Understand the detail behind the ServiceNow and platform of platforms architecture and communicate it at various levels
Work with architecture development methods, modeling approaches and architecture patterns for integration
Interact at multiple levels within a Retail organization (Enterprise Architects, Domain Architects, Directors, VPs, and CXOs) and maintain these relationships throughout their customer journey.
Provide thought leadership and collaborate with internal ServiceNow business units
Identify, lead, and contribute to the creation of best practices, white papers, workshops, etc
Help organizations understand how ServiceNow AI's strategy can accelerate them to value