Specialist ITSM Platform (f/m/d)

At HARTMANN , we re all in to help , care , protect and grow . We support healthcare professionals, that they can focus on what really matters: to positively impact people s life. We realize solutions that make a difference. And with your commitment you can grow on your job every day. At HARTMANN we believe in the difference you can make.

Join our team as

Heidenheim an der Brenz

We are seeking a highly skilled ServiceNow Platform Specialist to join our dynamic team. If you have a proven track record in analysis, design, development, testing, and deployment of solutions on the ServiceNow platform, we encourage you to apply.

Responsibilities:

• Provide expert consulting to ITSM platform users, guiding them on best practices for platform utilization.
• Develop and deliver custom applications based on the ITSM platform as per business requirements.
• Maintain and operate PAUL HARTMANN's ITSM platform (ServiceNow), ensuring its smooth functioning and optimal performance.
• Collaborate with external suppliers for development, maintenance, and operations of the ITSM platform, ensuring seamless integration and support.
• Manage projects and change requests that impact PAUL HARTMANN's ITSM platform, overseeing their successful implementation and execution.
• Generate regular reports on the performance of the ITSM platform operations, projects, and changes, providing insights and recommendations for improvement.

Qualifications:

• Bachelor's degree in Information Technology, Computer Science, or related field.
• Demonstrate expertise in analyzing, designing, and implementing solutions on the ServiceNow platform.
• Proficient knowledge in IT Service Management (ITSM) is highly desirable, including ITIL certification or equivalent.
• Approach implementations of service processes with a solution-oriented mindset.
• Exhibit self-organization and the ability to collaborate effectively within a globally decentralized team.
• Provide consulting services to clients during the analysis of service processes.
• Maintain a customer-centric and friendly demeanor.
• Possess fluent German and English language skills.

Benefits:

• Flexible working conditions, such as flexible working hours and mobile working
• Attractive ways of combining work and family life, e.g. childcare subsidy
• 30 days paid leave per year, plus special leave for exceptional life events as well as vacation pay and special annual payment according to collective agreement
• Company pension plan with attractive employer contribution incl. matching model for deferred compensation
• Plenty of parking spaces, canteen with café bar and ongoing offers in the employee shop
• Access to over 6000 fitness and yoga studios, swimming pools as well as Crossfit and bouldering halls (EGYM Wellpass)
• Various health and fitness offers, e.g. skin cancer screenings, online courses for mental health, massage offers, yoga during lunch break etc.
• Job Bike Leasing
• Attractive discounts on e.g. travel, fashion and technology via our corporate benefits platform

Shape a career that's focused on healthcare customers, fit for the future and grounded in a culture of trust and openness. Apply now via our online platform.

Your personal contact:

Berkay Uysal