Operations Manager - Customer Service

Είδος εργασίας: Πλήρης απασχόλησης
Βιομηχανία: Τηλεπικοινωνίες

Description

Would you like to manage an exciting new multilingual customer support project, within an international and well-established organization?

We are hiring our next Operations Manager in Milan!

The role will involve leading a multinational team of line managers. You will be responsible for the operational business, reviewing processes, and providing leadership and management for all personnel and project-related topics.

Duties & responsibilities

  • Maintain, drive and improve services and procedures
  • Ensure that the agreed processes are followed and key performance indicators are met
  • Manage all critical issues operational management teams may face that could prevent them from delivering the expected services
  • Effectively manage and promote cooperation in the international work environment
  • Manage and motivate the team
  • Fulfill other tasks deriving directly from his position without being directly ordered

Required qualifications & experience

  • Previous experience required, minimum of 2 years in similar functions
  • Very good PC skills and excellent knowledge of MS Office applications, on-line tools
  • Full proficiency in English and Italian (C1 level mandatory)
  • Fluency in other languages is valued
  • Strong leadership and interpersonal skills
  • Strong administration and organization skills, ability to prioritize
  • Strong customer service focus and proactive attitude
  • Result- and detailed-oriented

What we offer

  • Excellent reputation as responsible employer
  • Modern and multinational working environment at an attractive location in Milan with good public transport connection
  • A team ready to help you develop and grow

Join us in a vibrant, multi-cultural city center environment. Explore your career possibilities and work on your Personal Development. Above all, enjoy the experience of working with highly prestigious brands!

At Majorel, we guarantee compliance with preventive regulations to ensure the care for the safety and health of workers in our facilities or in teleworking.

This job opportunity is addressed for both genders, in accordance with Laws 903/77 and 125/91.

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