Administrator

We are working with a well established debt management company based in Lamport, Northants, they have a requirement for a permanent Office Administrator to undertake responsibility for a variety of Administration duties supporting the Team Manager in an existing team of 7. This is a varied, busy role and requires candidates with previous experience in a similar role. Due to the rural location of this role it is essential you have your own transport.
The Role
· Always ensure the fair treatment of customers
· Ensure compliance with Data Protection legislation
· Ensure personal compliance with the applicable Conduct rules

· Fully comply with all company processes and procedures

· In carrying out the main accountabilities of the role ensure that all regulatory and statutory standards are met
· Liaise with and support the Team Managers and Senior Managers.
· Other ad-hoc duties as required by your Line Manager
· Ensure Complaints are managed in accordance with the process and requirements, where applicable
· Load client instructions onto in-house CRM system
· Manage day to day client queries

· To check, quality control, amend, reject reports to Clients
· Ensure all reports satisfy the terms of SLAs

The Candidate
· IT Literate
- Attention to detail is essential
· Professional and empathetic manner

· Very strong verbal and written communication skills as there will be phone work involved
· Experience working with confidential information
· Able to manage and prioritise your own workload
This is a permanent office based role, the working hours will be 8.30am to 5pm Monday to Friday, our client offers a competitive salary and benefits package, which includes free on-site parking and fabulous views from the office of the Northamptonshire countryside