Δημοσιεύτηκε σε: Εξυπηρέτηση Πελατών/Τηλεφωνικό Κέντρο σε Κέμπριτζ | Δημοσιεύτηκε: |
Responsible for the delivery and reporting of everything within the region related to Customer Service. Management of the regional coordinators, operatives, sub-contractors, and suppliers to ensure the region delivers the service that is expected of a 5 star house builder.
Responsible for meeting or exceeding the Customer Service KPls and ultimately achieving exceptional customer satisfaction surveys from both customers and clients alike. Responsible for carrying out the final ''RTMI" inspection and maintaining quality standards. Ensuring support is given to the direct Customer Service team and received from the wider regional team members to enable excellent service delivery. Part of the Regional team with circa 500 plots in warranty across c20 schemes Key Results Areas: Delivery Completion of daily defects within prescribed timescales to achieve targeted “success rate” Management of daily defects, EOD' s, latent defects and stock plot