Learning & Development Facilitator

Learning & Development Facilitator (Secondment/Fixed Term)

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Greater Anglia operates a busy railway network from London Liverpool Street to destinations across the east of England. We have a high standard of service for our customers throughout their journey experience so they can sit back relax and travel with confidence. Not to mention a whole new set of modernised greener trains, it’s never been a more exciting time to start a career with us. Do you want to be part of the journey? Come along and join Greater Anglia!

An opportunity has arisen within the Human Resourcing team for a Learning and Development Facilitator based in Stratford. Please note that this position is a secondment/fixed term position expected to last 12 months.

The Role

The ideal colleague will be responsible for designing, delivering, and evaluating core learning and development initiatives in alignment with our learning and Customer Experience strategies, KPIs, and objectives. Key responsibilities include delivering our flagship 'Welcome on Board' corporate induction program, acting as an ambassador for our Customer Experience programs, and supporting the training needs of our Customer Experience team through a blended learning approach.

Other responsibilities for this role involve collaborating with the Learning Design Manager on Customer Experience-led interventions, delivering bespoke training solutions as directed by the Organisation Development Manager and supporting wider GA programs such as Managing Suicidal Contacts and assisting in establishing designated route training needs for GA's Service Quality Regime.

It is important in this role to regularly review and update training materials for relevance and engagement, maintaining training documentation and materials in alignment with safety regulations and company policies, supporting the design and implementation of online learning and fostering a culture of blended learning, as well as attending relevant training seminars, webinars, and conferences to stay informed on industry trends.

What we are looking for

We are looking for a colleague with previous experience in training and hold a relevant qualification or be open to working towards obtaining one. You should understand the importance of training and development programs in driving ROI and achieving business objectives. You should be self-motivated and possess effective facilitation skills, including the ability to lead interactive activities and manage time effectively. It is important for the candidate to have credibility and professionalism to effectively communicate with all levels of the organisation.

Planning and organisational skills are needed to develop and execute plans to reach goals, with a focus on customer needs. Collaboration skills are needed to work with others towards common objectives, sharing ideas and information efficiently. You should be willing to travel and adapt to deliver training across various Greater Anglia locations. Proficiency in IT skills, particularly Microsoft Office, is required. Administration skills are also important, including prioritising records, managing changes, and handling scheduling efficiently. The ability to problem solve and have a focus on self-improvement, and the ability to mentor and support others would be advantageous. The candidate should understand the skills needed for a management position.. An interest in online and social learning platforms is beneficial. Flexibility, adaptability, and a willingness to learn quickly to effectively train others are key qualities required.

The closing date for all completed applications is on Friday 19th April 2024.

*Please note vacancies can close earlier due to high influx of candidate applications*

To succeed in this role, we are looking for people who can bring our four values to life in your everyday work:

· Genuine … be welcoming, customer-centric and respectful

· Professional… be solution-oriented, accountable and delivering to promises

· Proactive … be progressive, innovative and decisive

· Inclusive … be connected in your thinking, empathetic and promote diversity

Greater Anglia can offer a healthy work life balance, holiday entitlement and an environment where you can learn, develop, and grow in your career. If you think you would be a great addition to GA then apply now!

What can we do for you?

* Defined Contribution pension scheme after 2 years option to move across to Defined Benefit (Final Salary) pension scheme

* Free Travel on GA for you and your eligible family members

* Free Leisure travel on GA and 75% discount on other TOCS for leisure travel for eligible family members

* International travel discount card (FIP) for staff and eligible family members after 12 months service

* Opportunity to purchase additional annual leave of up to 10 days

* GA offers maternity, paternity and adoption leave and time off for prenatal care, as well as shared parental leave after 26 weeks of service - part of our commitment to family friendly policies

* GA Hapi Benefits App– our great benefits app which includes discounts across many retailers, days out and dining

* 24/7 Employee assistance programme, eyecare and flu jab vouchers and access to physiotherapy services

* Annually issued 12 discount vouchers for family and friends to use

* Salary Sacrifice schemes such as Cycle to work and Technology scheme (eligible once passing probation)