Δημοσιεύτηκε σε: Εξυπηρέτηση Πελατών/Τηλεφωνικό Κέντρο σε νοτιοανατολική Αγγλία | Δημοσιεύτηκε: |
Our client is looking to recruit an experienced and professional Customer Service & Sales Advisor who has the skills and competencies to successfully secure and process orders over the telephone, webchat and via email.
Role key tasks:
providing a high level of customer service over the telephone, webchat and email
securing an order by converting a call into a confirmed order
processing orders and bookings
dealing with customer enquiries and queries
upselling products/services wherever possible
taking payment details and processing the payment
various general office administration duties
supporting other members of the team.
An ideal candidate will have...
An excellent telephone manner – remaining friendly, polite, and professional at all times.
Great communication, interpersonal, and IT skills.
Very good attention to detail to ensure accuracy of information, eg correct address, post code, contact numbers and location.
Good sales experience with knowledge and understanding of the sales process.
Good organisation skills with the ability to use own initiative.
Reliable, flexible and adaptable.
Hardworking and conscientious.
Positive, motivated, and pro-active.
Ability to remain calm and patient when under pressure.
Ability to work within a busy and fast-paced customer focused sales environment.
Reward
Starting Salary £27,000 pa, increasing to £28,113 pa after the completion of a successful 6 month probation period
25 days holiday which increases to 27 after 5 years service, and 30 after 10 years service
Working Hours
8.5 hours each day (9 hours and half hour unpaid lunch break)
Office open between 7.00 am to 6.00 pm Monday to Friday
Saturday mornings from 8.00 am to 12.00 pm on a rota basis (1 weekend in 9 at present).
Due to lack of public transport in location own transport will be required