Floor Manager

Job Description
The Floor Manager Is responsible for the overall direction, coordination, and evaluation of dinner. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. He/she is also responsible for providing attentive, courteous and efficient service to all guests.
Responsibilities Include:
Coordinate daily Front of the House and Back of the House restaurant operations, providing leadership and supervision of all team members
Responsibility for coordinating and overseeing servers with maintenance cleaning of dining room areas
Train new and current employees on proper customer service practices
Onboard newly hired servers; lead training for newly hired servers; and coordinate, oversee, and lead training schedule for newly hired servers
Deliver superior service and maximize customer satisfaction
Respond efficiently and accurately to customer complaints
Manage restaurant’s good image and suggest ways to improve it
Control operational costs and identify measures to cut waste
Create detailed reports on weekly, monthly, and annual revenues and expenses
Promote the brand in the local community through word-of-mouth and restaurant events