Δημοσιεύτηκε σε: Εξυπηρέτηση Πελατών/Τηλεφωνικό Κέντρο σε Λονδίνο | Δημοσιεύτηκε: |
My international client are a market leader in the print and film industry based in Watford. They are looking for a Bilingual German/English speaking Account Coordinator to join their busy, successful, Customer Care Team.
If you are a German speaking Customer service or business administration professional with query and conflict resolution skills that is able to build strong business relationships this is definitely the role for you!!
Paying £28-£30K pa depending on experience, with a pay review after probation, this is a Monday to Friday, Hybrid working position.
Key Responsibilities:
Serve as lead point of contact for clients, answering questions, addressing concerns, finding solutions, communicating updates, and handling transactional sales opportunities.
Build and maintain strong, long-lasting relationships with clients, and proactively address client retention and growth.
Monitor service, equipment, and consumable contracts to ensure execution of Terms & Conditions, including profitability approved by the business.
Evaluate the customer’s current service plan and provide recommendations based on the client’s needs and suite of products.
Monitor clients recurring revenue trends while driving efficiencies through the entire ordering process and educating and driving use usage of Partner Place.
Coordinate with each department to deliver and exceed the requirement of the customer.
Partner and understand internal departments, processes, and stakeholders. This includes, but not limited to, Service, Invoicing, Implementation, Contracts, Incident Handling, Engineering, and Credit and Collections.
Align with Sales team on customer expectations, growth, and retention strategies. An emphasis on driving a positive experience with both new and current equipment and assisting Sales.
Collaborate with Sales team to identify upsell opportunities, and referrals while keeping customers satisfied and engaged with the current product portfolio.
Assess client needs and find creative solutions to assist and manage challenging customers requests and escalation