Customer Supplier Support - Oxford

Are you seeking an opportunity in Customer Service?

Do you have a Customer Service background?

If you answered YES, then we have the perfect role for you!

Berry Recruitment has registered a fantastic opportunity to join our client based in Oxford as a Customer Support Advisor.

Role: Customer Support Advisor - Outbound

Location: Oxford

Working hours: Monday to Friday, 37.5 hours per week

Salary: £22,000 - £25,000 per Annum (Depending on Experience)

Benefits:

25 days holiday per annum including 3 days between Christmas and New Year
Hybrid Working - 3 days in office, 2 days working from home
Contributory pension scheme
Quarterly complimentary staff lunch
Free car parking
Flexi Friday scheme
Refer a Friend scheme (applicable to some posts)
Complimentary seasonal fruit and snacksKey Responsibilities:

Build a rapport and strong relationship with customers by advice and support throughout the onboarding process
Make 40-50 outbounds calls per day to supplier customers to explain the benefits of the scheme; to help them with their registration for the first time; to assist with renewal of their annual subscription
Accurately log and maintain records of customer contact, activity and outcomes on our CRM system
Provide accurate and clear information to supplier customers, explaining the benefits and processes involved to complete an online questionnaire required by our buyer customers
First line support for a variety of customer enquiries including IT and procedural issues, concerns and complaints, updates on application and process status
Speaking with customers with regard to payment of their subscription fee as a new or renewing customer
Actively participate in team meetings to share and communication information
Work consistently to ensure personal targets relating to call rates are consistently met and exceededCandidate Specification:

Previous experience in a customer service environment
Working knowledge of data management and data analysis
Demonstrable experience of process improvement
Proven track record of working to deadlines and targets
Customer contact through inbound and high volume of outbound calls
Ability to adapt to the needs of a growing business
Education to degree level (or equivalent)
Highest accuracy and attention to detail
Strong organisational skills
Detailed working knowledge of Excel to Intermediate or Advanced level
Good knowledge of other MS Office applications
Articulate with a confident telephone manner
Strong communicator with good interpersonal skills
Commitment to provide excellent customer service at all times
Flexible in approachIf you believe you have the passion and enthusiasm to succeed in this role, please contact Kathy at the Oxford Branch. We look forward to hearing from you.

If you do not hear back within five working days, unfortunately you have not been successful with your application.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job