Sheltered Housing Officer

Job Title: Sheltered Housing Officer
Department: Resident Services
Directorate: Safer Communities and Housing
Location: West Ealing
Role reports to: Neighbourhood Manager

Our client, a leading housing organisation, is seeking a passionate and dedicated Sheltered Housing Officer to join their team. If you have a strong background in housing, experience working with vulnerable residents, and a commitment to helping individuals sustain their tenancies, then this is the perfect opportunity for you!

Duties
As a Sheltered Housing Officer, you will play a pivotal role in improving outcomes for our client's residents. Your main responsibilities will include:
* Providing customer-oriented housing services tailored to residents with high support needs, helping them sustain their tenancies and live independently.
* Carrying out initial assessments and periodic reviews of residents' support needs and the suitability of their accommodation, making recommendations when concerns arise.
* Conducting assessments to minimise risk to health and safety and fire safety for vulnerable residents, with periodic reviews for their support needs and making appropriate referrals.
* Working as part of a multi-disciplinary team, collaborating with other relevant services to deliver tailored housing solutions.
* Taking responsibility for at least one Sheltered Housing scheme, ensuring the welfare and safety of residents.
* Coordinating appropriate welfare and emergency response for alarm activation and offering support and assistance to residents as required.

About you

To be successful in this role, you should possess the following skills and qualifications:
* Excellent customer care skills and the ability to communicate effectively with a diverse range of stakeholders.
* A collaborative mindset and the capacity to work well within a team to achieve positive outcomes.
* A strong understanding of equality and diversity principles and a commitment to acting in accordance with them.
* Knowledge of housing benefit, universal credit, and other welfare benefits, as well as an understanding of government welfare reforms.
* The ability to manage and direct your own workload, showing initiative and taking ownership of tasks.
* Experience in delivering customer care to a diverse community and carrying out welfare or risk assessments.

Our client offers a competitive hourly rate ranging from £19.50 to £25.62, PAYE or Umbrella. This is a temporary position with a contract length of 3 months with likely extension.
If you are passionate about making a positive impact in the lives of vulnerable residents and are committed to improving outcomes, then we would love to hear from you. Apply today to join our client's dedicated team as a Housing Support Officer and help create a better community for all.
Please note that recruitment practises to safeguard and promote the welfare of children and/or vulnerable adults will apply to this post.

Our client is an equal opportunity employer and encourages applications from all qualified individuals.
Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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