Supervisor, Clinical Laboratory (2nd Shift, Tues-Sat)

Job Description
The Clinical Laboratory General Supervisor (GS) is responsible for the general supervision of personnel and the daily operations in the Clinical Laboratory. The GS will often be the first point of contact for Clinical Laboratory Scientists (CLS) and Clinical Laboratory Associates (CLA) during laboratory processing and will provide guidance while troubleshooting high complexity technical and non-technical problems. The GS must also act as a liaison between the CLSs, CLAs, Technical Supervisor, Quality Manager, and Laboratory Director. The GS will also be involved with scheduling, troubleshooting high complexity technical and non-technical problems, coaching and mentoring the laboratory staff, building effective teams, managing projects and meeting project deliverables, and understanding and implementing laboratory goals. Given the wide variety of tasks involved in this position, the GS must demonstrate the ability to analyze complex issues and make sound decisions in a timely manner, commitment to helping and motivating employees, the ability to respond to difficult issues quickly, fairly, and ethically, outstanding organizational skills, the ability to respond to change with flexibility and to adapt quickly to evolving circumstances, excellent communication skills including utilizing various communication channels, proactively communicating team goals and priorities clearly, openly and objectively, and communicating changes, issues, and challenges in all directions of the organization.
The nature of the work requires excellent attention to detail, effective written and verbal communication skills, the ability to multitask and be flexible with tasks and schedules, and the ability to work independently in a team environment.
Essential Duties and Responsibilities:
Provide day-to-day supervision of laboratory personnel;
Be responsible for the daily operations of the laboratory including but not limited to scheduling, independently troubleshooting and resolving technical and non-technical high complexity problems;
Provide direct supervision of the work of unlicensed laboratory personnel during the analytical phase of testing;
Independently identify and troubleshoot high complexity problems that adversely affect test performance;
Perform administrative duties including but not limited to writing employee performance evaluations, writing and reviewing SOPs, protocols, QC forms, and equipment maintenance forms as assigned;
Coach and mentor CLSs and CLAs including but not limited to providing guidance and constructive feedback and assisting with the development of the troubleshooting and judgment skills;
Manage the testing and validation of new laboratory equipment and procedures;
Participate in introduction of assay improvements, new assay configurations and validation;
Participate in the inspection preparation activities as needed;
Perform laboratory tests, procedures, and analyses according to the laboratory's standard operating procedures as needed;
Perform, review and document laboratory quality control procedures, as needed;
Document all corrective actions taken when test systems deviate from the established performance specifications as needed;
Assist with the training of new laboratory personnel and training of new procedures with existing personnel;
Participate in quality assurance activities;
Effectively communicate technical information to technical and non-technical audiences;
Maintain stringent standards for quality, identifying any issues which might adversely impact the quality of test results and/or employee safety, and communicating these to the appropriate management representatives as necessary for resolution;
Perform other laboratory duties as assigned;
Perform and document reagent qualification per the approved protocols as needed;
Perform biennial review of Standard Operating Procedures; and
Report all concerns of test quality and/or safety to the Technical Supervisor, Laboratory Director or Safety Officer.