Δημοσιεύτηκε σε: Εξυπηρέτηση Πελατών/Τηλεφωνικό Κέντρο σε Καλιφόρνια | Δημοσιεύτηκε: |
Project Description: Provide technical assistance to all customers seeking assistance for hardware, software, application, printing, Network, and Operating System issues..
Job Knowledge, Skills & Abilities
Ability to work with diverse customers in a calm, respectful manner to address potentially difficulty situations.
Ability to manage and work on multiple priorities or projects.
Ability to document standard operating procedural documentation as it pertains for support procedures, and properly assigning unresolved incidents.
Ability to effectively multitask and prioritize workload.
Effective oral and written communication skills.
Top Skills & Years of Experience:
Excellent customer service skills
At least 2 years of support experience with Windows 10, and Microsoft Office 2019
At least 2 years' experience with Network and Printer troubleshooting
Must be proficient is typing skills and be able to multi-task.
Nice to have skills:
Prior Help Desk experience in a call center environment
Previous experience using Incident and Knowledge base systems
Desirable to have 2 years support experience with iOS devices