Product Support Engineer, Cloud and Data Analytics

Εταιρεία: Teradata
Είδος εργασίας: Πλήρης απασχόλησης

Teradata is looking for a Product Support Engineer to join Teradata's Global Support Organization supporting customers using the industry-leading data analytics software platform to uncover real-time business intelligence at scale in Cloud, On-Premise, and anywhere in between. We are looking for colleagues with engaging personalities, a passion for excellence in technology, customer focus, and great problem-solving skills.
Teradata Product Support Engineers are key members of an expert team of support analysts, focused on delivering a myriad of deep-level technical support related assignments to both internal and external audiences. The successful candidate will have a deep understanding of the Teradata database and its associated tools and platforms along with the ability to clearly articulate support decisions and findings. The ideal candidate is a highly motivated, creative, support analyst who is ready to contribute to Teradata's success.
* Develop knowledge of Teradata products especially Teradata Cloud Data & Analytics technologies such as QueryGrid, Native Object Store, Machine Learning Engine, and Analytical Function
* Lead discussions with internal and external customers to deliver technical analysis and solutions for Teradata product issues
* Recreate problems to assist with root cause analysis
* Interact with Engineering and peers to isolate product defects
* Adhere to Teradata Incident Management Process
* Treat every customer professionally and with respect; ensure positive customer experience and satisfaction
* Coordinate proper escalations, where needed, for unresolved issues
* Gain and maintain current knowledge of Teradata Customer Services Policies, Procedures, and Service offerings
* Create knowledge on new learnings
* Experience working in a mission-critical, 24/7 environment
* US Citizenship Required (supporting customers that require US Citizens working their accounts)
* Ability to obtain and maintain Security Clearance
* Bachelors Degree in Computer Science or a related technical discipline
* 2+ years of experience in a technical role solving problems
* Hands-on experience with databases (e.g. Teradata, Oracle); experience with SQL
* Experience with Linux and/or other OS environments
* Experience working in a geographically dispersed support team environment
* Ability to work effectively both independently and in a team environment
* Strong time management skills and multi-tasking abilities
* Excellent oral and written communication skills
* Experience using an enterprise-level ticketing system i.e. ServiceNow
* Experience with Big Data platform technologies (e.g. Hadoop, Spark, Presto, Kafka, etc.), extensive knowledge of data integration, enterprise data warehouse, data lake, and analytical ecosystems
* Experience with VMWare, AWS, Azure, Google Cloud, Kubernetes, Docker
* Experience with large-scale distributed software systems
* Experience with Teradata database and tools with a broad understanding of Teradatas products
* Good understanding of core concepts for clouds (networking, security, IAM, etc.)
* Good understanding of Agile principles, experience in Agile practices in development, and support
* Our total compensation approach includes a competitive base salary, 401(k), strong work/family programs, and medical, dental, and disability coverage.
* Teradata is an Equal Opportunity/Affirmative Action Employer and commits to hiring retu