Banquet Captain

Job Description
Supervise, train and inspect the performance of assigned Banquet Staff, ensuring that all procedures are completed to the Hotel standards.  Assist where necessary to ensure optimum service to guests.
 JOB FUNCTIONS
Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
Maintain complete knowledge of correct maintenance and use of equipment.  Use equipment only as intended.
Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
Maintain positive guest relations at all times.
Be familiar with all Hotel services/features and local attractions/activities to respond to guest inquiries accurately.
Resolve guest complaints, ensuring guest satisfaction.
Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
Maintain complete knowledge of service requirements for assigned functions:
Detailed menu selections, major ingredients, appearance, texture, quality standards, garnish and method of presentation.
Particular characteristics/descriptions of wines/champagnes ordered.
Prices for specified selections on cash functions.
Groups' names and background.
Type of functions and expected attendance/guarantee numbers.
Scheduled hours of service.
Special requests/arrangements.
Order of service, traffic flow in room.
VIPs.
Organize all assigned functions and complete preparation work in accordance to departmental   standards. Follow up on special arrangements to ensure compliance with such.
Check storage areas for proper supplies, organization and cleanliness.  Complete requisition for
       additional supplies needed and submit to Manager.  Instruct designated personnel to rectify any cleanliness/organization deficiencies.
Requisition linens/skirting required for designated functions and transport such to function area.
Inspect the scheduled function area/room for cleanliness, working condition and proper furniture/equipment set up; rectify any deficiencies with respective departments.
Meet and follow-up with the Chef and Stewarding to review scheduled group's menu, and guaranteed numbers and all equipment requirements.  Ensure agreement of delivery times, amounts and special arrangements.  Communicate service needs throughout the function.
Prepare station assignments for Banquet Servers according to group requirements and Hotel standards.
Ensure that assigned staff has reported to work; document any late or absent employees.
Coordinate breaks for assigned staff.
Assign stations and sidework to Servers in accordance with departmental procedures.  Communicate additions or changes to the assignments as they arise throughout the shift.
Conduct pre-function meeting with Servers and review all information pertinent to set-up and service of group.
Inspect grooming and attire of staff; rectify any deficiencies.
Ensure that door cards are typed for each scheduled function and properly posted.
Inspect table set-ups; check for cleanliness, neatness and agreement with group requirements and departmental standards; rectify deficiencies with respective personnel.
Check bar set-ups for cleanliness, organization and agreement with group requirements and departmental standards; resolve any problems.
Check buffet tables/receptions/coffee breaks for cleanliness, attractiveness, layout; ensure agreement with function order and departmental standards; resolve any problems.
Ensure replenishment of items as specified on event orders and requested by group contact.
Set out name cards, escort cards in accordance with group requirements.
Organize head table assembly and assist in group's entrance into the function area.
Meet group coordinator prior to function, make introduction and ensure that all arrangements are agreeable.
Greet guests upon arrival at function and assist in seating as required by group.
Direct Servers on timing of service throughout function.
Communicate additional meal requirements and special requests to the Kitchen.
Constantly monitor staff performance in all phases of service and job functions, ensuring that all procedures are carried out to departmental standards; rectify any deficiencies with respective personnel.
Assist Banquet staff with their job functions to ensure optimum service to guests.
Observe guest reactions and confer frequently with service staff to ensure guest satisfaction.
Clearly communicate last call at designated closing time to guests, leadership team and Servers.
Present guest check and process payment.  Adhere to all cash handling and credit policies/procedures.
Total all charges for the group function, prepare check and present to group contact for payment.  Adhere to all cashiering procedures/policies.
Ensure that unused food is returned to the Kitchen, that designated condiments are broken down and properly stored (butters, cream, dressings, etc.) and that all Banquet supplies are returned to designated storage areas.
Direct the final breakdown of function room and clean up.  Ensure all department standards are met.
Ensure all closing duties for staff are completed before staff sign out.
Conduct training of staff as assigned.
Provide feedback on staff performance to Manager.  Report disciplinary problems to Manager and participate in the counseling of employees.
Foster and promote a cooperative working climate, maximizing productivity and employee morale.
Respond to all pages by radio/phone promptly.
Complete work orders for maintenance repairs and submit to Engineering.  Contact Engineering directly for urgent repairs.
Document pertinent information in department log book.
Complete all paperwork and closing duties in accordance with departmental standards.
Review status of assignments and any follow-up action with Manager.