eCommerce and Operations Associate, Marketplace Partnership

Job Function: Manage Amazon product listings and seller accounts, Data entry
Company Industry: Health, Wellness, and Fitness; Consumer Goods
Seniority Level: Associate
Employment Type: Full-time
About the Job
At Front Row, we partner with leading brands to accelerate their e-commerce growth. We leverage our capabilities and proprietary technology to design, market, distribute, and accelerate brands on a global scale. We’re continually cultivating functional areas of expertise and retaining the highest caliber of talent — while sharing knowledge and data, creating efficiencies, and looking at every aspect of our client’s business from a 360 perspective. We work effectively to give every client the hands-on support, niche knowledge, and first access they need to win in the world’s most competitive commerce markets and make each of our six capabilities the first to act on the next big things.
We live for the exchange of energy between brands and audiences, you should too, and we’ve made it our mission to expand every brand’s market share and heart share. Because we believe every transaction has the potential to be transformational.
We leverage data-driven insights from Catapult, our proprietary technology, and our deep understanding of marketplaces like Amazon, Walmart, and TikTok Shop to craft strategies unique to each brand we work with while protecting their pricing and channel strategies at every lifecycle stage and in any global market.
We are headquartered in SoHo, New York City with offices in San Diego, Hamburg, and Bratislava.
Job Description
We’re seeking a curious, meticulous, and organized individual to join our Marketplace Operations team as an eCommerce Operations Associate. This role involves managing the day-to-day health of our Amazon accounts, keeping product information in our database up to date, being responsible for various brands primarily in the beauty and wellness industries, and identifying process improvement opportunities. You’ll be able to immerse yourself in many parts of the ecommerce business and dive into other marketplace opportunities such as Walmart and TikTok Shop as we continue to expand our capabilities.
Key Responsibilities
Own the set up of new brands and products in our system, and Amazon listing creation process through the management of feeds
Monitor our Account Health and address inventory and/or compliance issues promptly
Manage Amazon cases/tickets through regular follow-ups and relay status updates to appropriate teams
Conduct audits on our listings and address any new issues that arise
Reconcile shipments with our POs and invoices and file discrepancies with Amazon
Stay abreast of new Amazon listing compliance requirements and make strategic recommendations to ensure the health of our listings
Oversee the brand registry application process and manage our trademarks across new and current brands
Requirements
Self-motivated and analytical thinker with great attention to detail
Strong technical, research, and time management skills
Advanced Google Sheets/Excel knowledge
SQL, HTML, and/or Photoshop knowledge preferred
Amazon Seller Central, Vendor Central, or other eCommerce platform experience a plus
Familiarity with the nutritional supplements and beauty products space is a plus
NetSuite/ERP/EDI system experience a plus
Benefits
Health, dental, and vision, 401k with matching plans
Generous PTO plan
Summer Fridays
Work with a fun, consultative team of experts
Salary range: $70,000 - $75,000 annually