Operational Manager

Company: Hotel Adriatik
Job type: Full-time
Salary:
from ALL 2,000 / Year
Salary notes: Very good salary and Bonuses
Industry: Catering & Hospitality

·         Hotel Adriatik, a 5 star resort in Beach, part of the Luxury Group, seeks to employ energetic and committed employees in the position:

Fully responsible for all aspects of all departments.

·         Support and work with all Head of Departments in all aspects of running this hotel.

·         Ensure the premises are in operative condition as per category of the unit to receive & serve the guests.

·         Conduct regular operations team meeting with all the HOD daily / weekly to discuss routine operational matters, sales targets, GSTS feedback / RSTS feedbacks and action taken for service recovery, and also any staff issues. Minutes of the meeting to be sent to GM/RGM.

·         Ensure SOP implementation in all departments and check the same during routine operational checks. Consultant /GRM guidance to be taken wherever required.

·         Monitor the purchase / indent / requestions of each department, the accounts receivable (collection from debtors) and the accounts payable (payable to the vendors / suppliers etc).

·         Randomly inspecting the stores (F & B / Kitchen) to check the stock in hand (quality, par stock levels, expiry etc) with the F & B Manager & Chef.

·         Dealing with Suppliers / Vendors for quality products involving Purchase Manager and providing performance assessment of vendors every quarter to HO Purchase.

·         Inspecting all departments for SOP implementation.

·         Inspecting all department with their respective Manager's for cleanliness, ambience, service readiness, staff grooming & hospitality culture.

·         Monitor the co-ordination between all departments for smooth & efficient operations.

·         Assessing and reviewing customer satisfaction and service recovery process.

·         Meet all dept. heads to review & train the staff to upkeep the human capital.

·         Identifying staff learning needs and assisting with development

·         Providing timely and constructive feedback to all direct reports as and when required either formally or informally.

·         Conduct weekly / Daily meeting with marketing people for enquiry & follow up & conversion to grow up the business.

·         Monitor and maintain operation & overhead cost in order to maintain maximum revenue to the organisation.

·         Be on available on call 24 hours a day to resolve any urgent problems on emergencies.

·         Responsible for the overall management of the operation of the hotel.

·         Any other duties assigned.

Apply for this job