E-commerce Operations Manager

Job type: Full-time

The E-commerce Operations Manager will be working closely with the E-commerce Operations Director to coordinate the operations of the E2E e-commerce supply chain. He or she will ensure alignment and collaboration across all areas of the Delhaize E-commerce Operations (Home Delivery, Pick-up, Transport, Darkstore, and Ordering & Replenishment).  Coordinate the operational streams to ensure delivery of the best possible performance for Customer Experience, Growth and Cost KPIs Structure the daily management system and follow through on agreed action plans Take the lead in the operational collaboration with the 3PL for fulfilment activities.  Drive operational improvements through project management and continuous improvement together with the Process Improvement and Project manager Build and maintain internal and external relationships regarding E-commerce operations, in order to have an optimal cooperation with all relevant external (eg. 3PLs) and internal (Delhaize Belgium, other Ah...

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