CTG - ITSM Consultant

CTG Belgium is looking for an ITSM consultant to strengthen our IT Service Management Team.

Our ITSM Team, a solution-oriented group of highly trained engineers, is active in Service Management environments.

Depending on your own ambitions and interests, you will get the chance to further develop your career within CTG together with your personal coach.

Job description

• As an ITSM consultant, you will be responsible to take ownership of an operational role within a support organization.
• You are driven by a structured way of working, with a permanent focus on providing quality and value in all you deliver.
• You like to bring transparency in the organization, looking for ways to visualize and identify opportunities on how existing operational processes can be executed more efficiently.
• Operational excellence is not a buzzword for you; it drives your intention to suggest improvements.
• Based on the customer needs, you can be part of the Support Teams or Service Delivery Teams. Roles as Change or Release Manager, Incident or Problem Manager have no secrets for you.
• ITIL is part of your vocabulary.

Profile

• At least 3 years of experience in operational IT; previous experience as ITIL Process Engineer/Specialist in any domain is required (at least 1 year).
• You are passionate about Service Management; you are a good listener, a clear communicator and find energy in creating satisfied customers.
• You have strong analytical skills and a 'can-do' attitude.
• You have a good knowledge of ITIL. For you, ITIL is not theory; it is a framework you use as needed to make work, flow
• Being ITIL Practitioner or higher certified is a plus; being ITIL Foundation certified is a prerequisite.
• Experience with BPMN (Business processing solutions) is a plus.
• Knowledge and certification of other frameworks (ESM, FitSM ) is a plus.
• Fluent verbal and written communication in English, Dutch / French is a prerequisite.
• Being able to facilitate workshops is a plus

We offer you

• An interesting challenge in a company that has been nominated one of Belgium's "Best Employers" for many years in a row.
• An attractive salary package including a company car, meal allowance, representation allowance, group insurance and 34 holidays.
• A company culture characterized by exceptional care for our employees.
• Flexible working hours and possibility to work from home depending on your role or project.