Specialist Email Marketing - Sofia (m/f/d)

Company: diva-e Digital Value Enterprise GmbH
Job type: Other
Was du bei uns machst
  • Consult the team and our business stakeholders on system performance, deliverability, and stability.
  • Track the system version and advise and perform future updates.
  • Ensure a high service quality by monitoring the system's main KPIs as well as the interfaces (e.g. stability, performance, data flow, data quality and completeness).
  • Fix bugs and process small functional requests. Prepare the relevant documentation.
  • Communicate with different internal stakeholders like IT and Business teams.
  • Communicate with vendor support and provide training to level one and level two support.
  • Use Ticketing Systems (e.g. JIRA, ServiceNOW) to report on operational risks, incidents and bugfixes.
  • Prepare reports about the system, vendor SLAs, support quality KPIs.
Wann du zu uns passt
  • You are a real team player, able to work autonomously and attentive to details.
  • You have been working with one or more of the following tools - Adobe Campaign, Email on Acid or any other enterprise email marketing suite.
  • You have working experience with JavaScript and have knowledge of data exchange technologies (REST API, SOAP).
  • You are fluent in English. Good command of German is an advantage.

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