Customer Support Commerce Advisor with Fluent English

Company: Nordic Recruitment & Consulting
Job type: Contract

Customer Support Commerce Advisor with FLUENT ENGLISH

Nordic Recruitment & Consulting offers language recruitment and business consulting, both with strong Nordic focus and reach. Nordic Recruitment & Consulting is the leading source for all Nordic speakers (Finnish, Swedish, Danish and Norwegian) in Bulgaria.

Having long experience in recruitment we value above all those things that make us successful because of our clients, candidates and partners success: trustworthiness, good communication, Can do-attitude, finding solutions, being flexible; being available. We also have genuine passion for what we do.

Contact us any time and you will receive a prompt reply with already proposed solutions for what we can do for you!

Now we are looking for candidates for a new exciting position with our client.

The Customer Advisor is required to:
Be proficient (verbal & written) in English (min. level C1)
Be able to represent our client’s brands and deliver outstanding customer service with clarity, passion and enthusiasm
Be flexible to meet the changing needs and varying deadlines of our business
Be able to work to customer service measures, metrics and KPIs within a service targeted environment.
Hold a High-school or University degree
Possess excellent computer literacy
Have previous experience in a customer service environment, preferably telephone based.

Main responsibilities:
Communicating with customers by telephone, email and online to provide outstanding service
Building a rapport with customers to help them with enquiries including; order taking, product information, tracking deliveries, returns, sizing and quality queries
Discussing new products and managing multiple tasks to promptly resolve customer queries
Identifying ways to improve processes in order to improve sales, brand loyalty and the customer service and experience
Updating our systems with information and helping marketing, retail and other teams to further improve customer service and satisfaction.

What’s in it for you:
Competitive salary
A bright, modern and exciting place to work, with excellent staff facilities
Voluntary Medical plan
Transportation allowance
Life insurance
Annual reward and recognition events
Holiday pay
Team and company events
Relocation package

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