Our client is one of the world leaders in outsources customer service experience. For over 30 years of existance, the company grew to 70 000 passionate associates in more than 22 countries. They collaborate with some of well-known global brands in the field of technology, financial services, retailers and more.
In Sofia, Bulgaria, there are over 800 employees, supporting customers from different parts of Europe.
We are looking to grow the Hebrew team of expert Customer Service Representatives. You will take care for the customers of an American company operating the leading worldwide online payments system.
With full training provided, you will handle cases of customers and the client concerning non-technical, formal and administrative issues and complaints regarding on-line financial transactions.
- Give information about the product to existing customers and prospects via telephone and handle the inquiries on basics in a case closing manner
- Communicate via telephone with existing customers in order to solve their issues
- Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied
- Proactively propose improvements and feedback in processes
- Maintain information in the system
- Forward the more difficult inquiries to higher level if necessary
- Fluent in spoken and written Hebrew
- With good command of English
- Excellent communicator
- You enjoy working with customers
- Excellent computer literacy (MS Office)
- Previous customer service experience is a plus, but it is not mandatory
Match criteria: Customer Service & Support, Administrative & Secretarial, Consulting, Specialist / Highly skilled, Permanent (1 > year), Customer service, Euro 1400 - 1600, Euro < 1400, 36 - 40 hours (Fulltime), Mid level, Entry level / none, Higher level (BA/Bsc), Starter, 1 - 2 years, 2 - 4 years, Bulgaria, English, Hebrew, Yes, EU/EER citizen or general work permit, I have general work permission for the country of the vacancy I applied for
Consultant name: Careers in Europe Recruitment
Consultant e-mail: [...]
Company name: CareersinBulgaria.eu
- BGN 2,500 - BGN 3,000 / Month
- BGN 1,800 - BGN 2,700 / Month
- BGN 2,200 - BGN 3,500 / Month
- BGN 1,800 - BGN 3,300 / Month
- BGN 2,200 - BGN 2,600 / Month