Customer Support Specialist with English & 1 other language

Job type: Full-time

Customer Support Specialist with English and 1 other European  language

Job Purpose: 

Ensure that every customer is provided with a world-class service that promotes loyalty and recommendations from customers. Captures on-going feedback that helps to continually improve service. 

Main Responsibilities:
● Responsible for delivering support that results in a positive customer experience 
● Achieve all agreed KPI’s (CSAT, Productivity, QA)
● Work pro-actively to ensure potential issues are escalated appropriately
● Work as part of the team to ensure the Sofia site is a positive and professional environment
● Provide support in projects and initiatives as and when required

Applicant Profile 
Creative and articulate individuals, with great communication & decision-making skills and a general positive disposition to help customers, manage problems and find ways to achieve customer satisfaction

Skills / Experience 
● Experience of working in a customer-centric environment is preferred
● Bachelors degree
● A background in working in an environment that offers customer service. 
● Fluency in the main  language required (strong grammar/written in both languages, correct phrase construction)
● Advanced command of English
● Knowledge of working in a subscription / technical industry a plus.

Personal Characteristics 
● Ability to gauge customer needs
● A positive attitude 
● Can collaborate positively within a fast changing environment
● Articulate with great interpersonal skills 
● Motivated to provide maximum customer satisfaction

 

Nordic Recruitment & Consulting http://nordicconsulting.org

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