Retail Customer Care Specialist - French & English Sofia

Job type: Full-time

As a customer service oursourcing company, our client rethinks and rebuilds processes for the digital age by combining the speed and insight of design thinking with the scale and accuracy of data analytics. They have been helping customers across industries from financial services to healthcare, achieve greater agility through transformed and automated customer experiences for over 30 years. With a HQ in the USA, the company employs thousands of professionals spanning 19 countries around the world. In Bulgaria they have 2 office locations in Sofia with over 1000 people and smaller premises in Burgas and Varna.


For their headquarters in the sunny capital of Bulgaria – Sofia, we are looking for motivated French-speaking candidates who would like to work with us and support leading global companies.
• Analyze customer inquiries, find the right answer and the best possible solution
• Provide up-to-date information about products and services
• Provide professional customer support via phone, email or chat
• You enjoy dealing with customers

• Very good knowledge of French (spoken and written)
• Very good or good knowledge of English (spoken and written)
• Basic technical knowledge and ability to multitask
• Ability to present complex information in a simple and understandable way
• Very good communication and customer service skills
• The willingness to work in different shifts

Note: Our client will only consider applicants with the nationality (or work permit) of one of the EU/EEA countries, and NOT in need of work permit to be arranged.

Match criteria: Customer Service & Support, IT & Telecom, Consulting, Specialist / Highly skilled, Staff / White collar, Permanent (1 > year), Customer service, Sales / Account management, Euro 1400 - 1600, 36 - 40 hours (Fulltime), Mid level, Higher level (BA/Bsc), Higher level (MA/Msc), 1 - 2 years, 2 - 4 years, 4 - 6 years, 6 - 10 years, Bulgaria, English, French, Yes, EU/EER citizen or general work permit, I have general work permission for the country of the vacancy I applied for

Consultant name: Careers in Europe Recruitment
Consultant e-mail: [...]
Company name:

Niels Jordens
Posted by:
 Niels Jordens

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