Client Desktop Engineer (level 3 Technical Support)

Company: Nordic Recruitment & Consulting
Job type: Full-time
2,900 - 3,400 BGN/Month
Salary notes: Make your own salary wish

Client Desktop Engineer (Level 3 Technical Support)
Nordic Recruitment & Consulting offers efficient IT and rare language recruitment and business consulting in Bulgaria - and beyond.
Having long experience in recruitment we value above all those things that make us successful because of our clients, candidates and partners success: trustworthiness, good communication, Can do-attitude, finding solutions, being flexible; being available. We also have genuine passion for what we do.
Job Responsibilities:
Create optimized and secure baseline Desktop OS images and autopilot profiles that tailor to different hardware configurations as needed
Support global application packaging, deployments, documentation, and release control
Leverage modern management endpoint practices to update and maintain standards for client endpoints (Windows, iOS, Android, macOS)
Extensively utilize scripting to maximize productivity of platform management and endpoint health (ex.: pro-active remediation)
Maintain platform security and compliance to protect data and management of segmented desktop environment
Define, create and test policy updates for desktop OS in Active Directory and MS Intune
Migrate endpoint workloads from legacy management services to Microsoft Endpoint Manager
Utilize standard enterprise tools to develop or implement infrastructure hardware, software or other technical components
Provide preventative maintenance, troubleshooting and quickly resolve routine problems to ensure infrastructure stability
Manage/test and pilot desktop hardware standard for the enterprise
Documents technical standards, policies, and procedures pertaining to areas of responsibility
Collaborate with other global IT organizations to develop, implement, and influence standards
Provide Level 3 Support through escalated incident tickets from the Service Desk and onsite Support Teams per defined Service Level Agreements (SLAs).
Manage and monitor applications to ensure all components are functioning at appropriate levels.
Provide support, training and assistance for all maximize efficiency & productivity of onsite IT-staff
Excellent oral and written communication skills with a keen sense of customer service
Excellent problem-solving and troubleshooting skills
Process-oriented with great documentation skills
Used to enterprise environments (big scale implementations)
Used to work with Offshore associates
Expertise in Windows desktop OS configuration, performance tuning, and policies.
Deep understanding of Microsoft System Center Configuration Center 2012 (SCCM) and its Imaging process
Good understanding of Microsoft Intune and Autopilot
Solid understanding of Active Directory and Group Policies
Basic Experience with infrastructure scripting solutions such as PowerShell, VBScript, etc.

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