Gaming Support Agent with fluent German/russian & English

Company: Nordic Recruitment & Consulting
Job type: Full-time

Gaming Support Agent with fluent German or Russian and English

Nordic Recruitment & Consulting offers language recruitment and business consulting, both with strong Nordic focus and reach. Nordic Recruitment & Consulting is the leading source for all Nordic speakers (Finnish, Swedish, Danish and Norwegian) in Bulgaria.

Having long experience in recruitment we value above all those things that make us successful because of our clients, candidates and partners success: trustworthiness, good communication, Can do-attitude, finding solutions, being flexible; being available. We also have genuine passion for what we do.

Your Job Role:
To handle PC/Console gaming issues by providing solutions to the gamer’s cases via email;
To handle the communication with the gamers in a professional manner, taking ownership of their cases, and deliver an exceptional customer experience with every interaction;
To provide accurate, valid and complete troubleshooting by following the right processes and using the right tools;
To contribute positively towards the achievement of individual and team performance targets, Service Levels, and Customer Satisfaction Surveys;
To develop a deep knowledge of our client’s products and process;
To support the extended teams, new projects and the wider business as and when required;
To show flexibility to work shifts as needed with an understanding for the demands of the business and our clients.

What you need to have:
To be fluent in Russian and advanced in English;
To be an active gamer and familiar with both PC and Console gaming;
To be proficient in troubleshooting technical issues in a Hardware/PC/Console environment;
To have a good understanding of social media activity, Facebook, Twitter, YouTube, and Gaming Forums/Communities;
To have a friendly personality and be a team player;
To be self-motivated and able to work proactively.

Why to work for the company?
We provide a clear path to career development and offer support, advice and coaching every step of the way. Some of our other benefits include:
Competitive salary
Various career development opportunities
A bright, modern and exciting place to work, with excellent staff facilities
Performance related pay
Voluntary Medical plan
Life insurance
Annual reward and recognition events
Holiday pay

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