Posted in: Other in South West England | Posted: |
Travel Coordinator
Cheltenham
Our Client has an exciting opportunity for an Operations Coordinator to join their team. This role will involve ensuring the clients holidays are booked as per their itinerary within agreed budgets and time limits
Responsibilities
* Operations of the brochure or tailor-made FIT tours
* Book hotels, ensuring use of allocations where available
* Accurately book all services required for the successful operation of the tour within the budget set
* Accurately cost any additional requests or changes
* Prepare and check the final documentation for any errors or changes
* Prepare detailed Tour documentation, both the Tour Leader where appropriate and on call staff
* Investigate and reply to Customer Service issues in a fair and balanced manner
* Maintain professional relationships with all suppliers and clients at all times
* Liaise with agents directly on any changes or operational requirements
* Log/share feedback from each tour, ensuring that improvements are made as soon as possible
* Assist the Finance Department with invoice queries as they arise
* Prepare financial statements and invoices to agents as required and ensure all necessary payments have been received on time
Essential requirements:
* Able to provide emergency mobile telephone service on a rota basis and provide all necessary information for the emergency file
* Excellent knowledge of the English language, spoken and written, including creative writing
* Preferably some knowledge of one other European language (especially Spanish and Portuguese)
* University degree or similar OR solid and relevant work experience
* Up-to-date knowledge of Outlook, Word, Excel and PowerPoint
* Numerate, accurate, dedicated with attention to detail
* Ability to multi-task and work under pressure
* Good level of geographical and general knowledge of Travel and tourism
Please contact Ellie at i2i Recruitment for IMMEDIATE consideration!
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