Why do we want you?
We are looking for a Senior Client Solutions Engineer to join our team at Interactive Medica. You will need impeccable customer service along with working experience and knowledge of SQL, SQL Server
Senior Client Solutions Engineer
Location: Sutton Coldfield - B72 1SX
Salary: 35k Euros - 38k Euros
Employment Status: Full Time - Permanent
A bit about us.
Wilmington plc is a company with a difference. Over the years we’ve grown by acquisition and as such we have many unique businesses in our portfolio. Interactive Medica is one of them!
Interactive Medica provides web-based software applications that enable Life Sciences companies to effectively manage their sales, marketing and medical resources and collaborate with healthcare providers to provide better outcomes both commercially and for patients.
Main Purpose of Role
Giving support to existing customers, both on demand and proactively, making sure the implemented systems perform optimally, ensuring the contract/SLA are committed. Participate in client implementations.
- Monitor daily routines and processes to assure the maintenance of the clients.
- Action support items related to the accounts in charge.
- Ensure customer standards, processes and best practises are identified and implemented.
- Identify and implement quality improvements
- Monitor and action implementations to make sure those common standards, processes and best practises are properly followed and delivered.
- Advise and recommend appropriate client solutions and alternatives to ensure the best possible client experience with IM is achieved
- Ensure client’s operations routines are documented properly
- Build strong relationships with customer and report accurately on all operational and technical aspects of the customer’s maintenance
- Explore new ways of implementing IM technology
- Contribute to the documentation of IM technology
- Manage Client accounts to be sure the deliver solutions perform optimally ensuring the contract in place is committed.
- Participate in implementation tasks if required
Skills and Experience Required
- Experience in the same or similar role
- Educated to degree level in a relevant discipline
- Language Skills English B2 or higher.
- Problem solver
- Passionate about achieving excellent Client satisfaction and Client intimacy
- Capable of judging the required resources and timescales for the completion of client and other projects.
- Customer facing with excellent interpersonal and relationship building skills
“We are committed to equality, equality of opportunity and valuing diversity