Guest Experience Manager

Guest Experience Manager, Marbella OR Malaga based -I am working with a high end, specialist agent to find them a Guest Experience Manager to join the team in Spain to ensure their guests enjoy a smooth and pleasant stay in one of their handpicked private villas or haciendas. 

This is an amazing opportunity for an experienced candidate with proven knowledge of Spain to deliver impeccable customer service and create bespoke experiences for their clients. Salary DOE but circa 30,000 Euros.

Guest Experience Manager, Marbella OR Malaga Based Responsibilities 

Ideally you will be based in Spain, as you will need to be on hand to visit clients and homes locally. You will thrive in a fast-paced environment, extremely organised, with a good working knowledge of luxury travel to southern Spain and Marbella. You will supervise the Resort Concierge and work closely with villa staff and Head Office.

Manage all aspects of resort operation, ensure guest arrangements are in place and villas presented to agreed standards

Plan complex client itineraries and make Experience bookings pre-arrival

Personally deal with Platinum bookings for UHNW clients

Assist with sourcing and onboarding new Experiences, working closely with the marketing team to promote them

You will be responsible for ensuring the client's holiday lives up to their expectations!

Deal with any issues efficiently whilst always ensuring that guests feel reassured and listened-to.

The ability to stay calm in a crisis and solve any problems quickly and efficiently. 

Ad-hoc visits to villas to check brochure accuracy, service levels, general maintenance and cleanliness

Being on hand throughout a client's stay to offer assistance

Using your local knowledge to assist them to make reservations for restaurants and beach clubs etc

Organising pre-arrival arrangements for clients in liaison with local concierge suppliers and villas 

Guest Experience Manager, Marbella OR Malaga Based Skills Required

You must be self-motivated, highly organised, and able to manage own time efficiently

Excellent attention to detail 

Own car essential, mileage paid

Great communicator with strong written and spoken English

Experienced working with HNW clients always offering total discretion

Problem solver

Experienced CRM and Gmail user, competent with Microsoft Word and Excel 

Spanish language skills are a bonus 

Using social media to keep your finger on the pulse of the Islands activities

Experience in travel and hospitality, or strong customer service background handling complaints

Guest Experience Manager, Marbella OR Malaga Based - The Small Print and the Fun stuff:

As you will be based in Spain you will need to be registered self-employed in Spain.

28 days annual leave, company lifestyle package and an annual bonus scheme 

Clean driving license and own vehicle.

Travel around Spain will be required up to 7 days at a time, expenses covered 

Pay will be 30 Euro per year plus benefits

If you have the relevant Guest Management and Concierge experience please send your CV to (url removed)