Retention Agent

Company: Cross Border Talents
Job type: Full-time
Salary notes: For Swedish is 2000-2202 per month

Retention Agents

(Spanish, Portuguese, German, Swedish)
We are seeking for self-motivated Retention Agents (fluent in any of below mentioned languages) to become
part of a dynamic team.

Main responsibilities:
• Regular contact with our existing clients
• Maintain and update our CRM
• Work with clients to engage in FX opportunities
• Follow up on any client matters
• Relationship management
• Liaising with relevant teams to ensure quality service delivery
• Regularly report to management
• Retain existing clients
Main requirements:
• Demonstrated work experience in Client Retention and Forex Sales
• Fluency in English both verbal and written
• Fluency in any of the following languages: German or Spanish or Portuguese
• Fluency in any other language will be considered an advantage
• Proficiency in MS Office
• Excellent communications skills
• Strong organizational and time-management skills
What we offer:
• Competitive remuneration package (base plus commission)
• Private medical insurance
• A contemporary work environment
Additional information:
• Reporting to: Retention Team Leader/Retention Manager
• Reporting to the position: None
• Working hours: 12:00 – 21:00 or 10:00 – 19:00
• Availability to work overtime

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